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Director of Customer Success jobs: 130 open roles, pay, industries and skills

130 open Director of Customer Success jobs, taken from employers’ own career sites and checked to still be open. Also listed as Customer Success Director, Director, Customer Success, Senior Director of Customer Success, Global Director of Customer Success, Regional Director of Customer Success. Listings that state pay show a median of $177,000 a year.

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The market for Director of Customer Success work

Every figure is counted from verified open listings. Pay is what the employer advertises for the job.

Verified open Director of Customer Success jobs
130

Source: NextChapter, checked against employer career sites, last 7 days.

See the detail →
Median pay in listings that state it
$177,000

Source: NextChapter verified openings.

See the detail →
State with the most openings
New York (26)

Source: NextChapter verified openings.

Industry hiring the most
Technology & Software (58%)

Source: NextChapter verified openings.

Listings that are remote
57%

Source: NextChapter verified openings.

See the detail →
Listings that ask for an AI skill
21%

Source: NextChapter verified openings, read in full.

What a Director of Customer Success does

Director role in Customer Success.

A director of customer success leads a team inside the function and answers for onboarding, support, retention and expansion for existing customers.

Usually reports to a vice president or a C-suite leader, and manages managers and individual contributors. Senior and global director titles are counted here.

Other ways this role is written

  • Director of Customer Success
  • Customer Success Director
  • Director, Customer Success
  • Senior Director of Customer Success
  • Global Director of Customer Success
  • Regional Director of Customer Success
  • Director of Customer Experience
  • Director of Customer Support

Listings under any of these titles are counted on this page. Assistant, associate, manager and staff titles are not.

Open Director of Customer Success jobs

Verified against the employer’s own career site within the last week.

Showing the newest 15 of about 130 verified open jobs here. Search all jobs

Search all Director of Customer Success jobs

Director of Customer Success salary

From 33 open listings that state pay. Annual, in US dollars, base pay only.

Lower quarter
$163,000
Median
$177,000
Upper quarter
$212,500

Leadership pay often includes bonus and equity that a listing does not state. Treat these figures as the floor of the conversation, not the whole package.

Best industries for Director of Customer Success jobs

Employers hiring the most, as a share of listings whose employer has a known industry. Median pay shown where at least 8 listings state it.

Where Director of Customer Success jobs are

States with the most open listings; median pay where at least 8 listings state it.

Skills Director of Customer Success jobs ask for

Named in the listings themselves, as a share of 103 Director of Customer Success listings that name skills. Leadership listings name fewer skills than individual-contributor ones, so this is a signal, not a checklist.

Most named in Director of Customer Success listings

  1. 1. onboarding44%
  2. 2. forecasting25%
  3. 3. crm24%
  4. 4. salesforce22%
  5. 5. go-to-market17%
  6. 6. project management12%
  7. 7. excel11%
  8. 8. agile10%
  9. 9. sql10%
  10. 10. audit8%

Across all Customer Success openings

  1. 1. onboarding23%
  2. 2. project management10%
  3. 3. salesforce10%
  4. 4. crm9%
  5. 5. excel9%
  6. 6. forecasting5%
  7. 7. change management5%
  8. 8. logistics4%
  9. 9. risk management3%
  10. 10. powerpoint3%

AI skills for Director of Customer Success jobs

Specific AI skills named in the full posting text, such as prompt engineering, AI governance or an AI tool. A general mention of AI does not count.

21% of 107 open Director of Customer Success listings ask for a specific AI skill, against 11% of all Customer Success openings.

AI skills named most often

  1. 1. AI tools in daily work16%
  2. 2. AI workflow automation8%
  3. 3. LLM application engineering3%
  4. 4. Gen-AI content tools1%
  5. 5. Prompt design1%
  6. 6. AI coding assistants1%

Do AI skills change director of customer success pay?

For Customer Success roles in general, as of November 13, 2026. This is the function’s figure, not one for director of customer success alone: one title rarely has enough listings on both sides.

Among Customer Success listings, those that ask for an AI skill advertise a median $138,500, against $105,500 for those that never mention AI (+31.3%). That raw gap is not matched on level or industry.

Listings that ask for an AI skill
$138,500
median, from 209 paid listings
Listings that never mention AI
$105,500
median, from 247 paid listings

Advertised pay only: the midpoint of the range an employer posted, on live U.S. postings read from the full text. “Asks for an AI skill” means the posting names a specific AI skill; “no AI” means it never mentions AI. A difference in what is advertised is not a promise of what you would be paid, and it does not show that learning a skill causes a raise.

See the AI-skill pay table for every function · Check your own pay against these listings

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The Customer Success ladder

The same function at other levels: where this role comes from and where it leads.

All Customer Success jobs

Job titles under Director of Customer Success

The exact titles employers use, with their own job and salary pages.

Employers hiring for Director of Customer Success roles

  • 4 Staffing 6
  • Braze 4
  • Andersen Group 4
  • Nebraska Furniture Mart 3
  • Neara 3
  • Judi Health 2
  • CodeRabbit 2
  • Tekmetric 2
  • Gainsight 2
  • EisnerAmper 2
  • Planet Green Holdings 2
  • Overjet 2

Recruiters who place Director of Customer Success roles

Search firms with live public searches in Customer Success, counted from their own job postings, not self-described. Each has at least two at this level.

  • DLC Inc

    2 live public searches in Customer Success at this level

  • Kimmel & Associates

    2 live public searches in Customer Success at this level

All Customer Success search firms

Customer success leadership turnover

Departures and appointments reported in SEC filings and news in the last 120 days, for the customer success leadership seat above this role. Each links to its source.

  • MIDDLEBY

    MIDDLEBY's Chief Executive Officer Timothy FitzGerald will transition out effective March 31, 2027, and Steven Spittle will be promoted to President immediately and become CEO on April 1, 2027. A search for a replacement usually follows.

    Nov 5, 2026

    Read the SEC filing

  • Biodesix

    Biodesix's Chief Commercial Officer departed effective November 2, 2026, with no permanent successor named.

    Nov 5, 2026

    Read the SEC filing

  • Fastly

    Fastly's President, Go to Market is retiring in 2027, and the company is searching for a new Chief Revenue Officer to replace him.

    Nov 4, 2026

    Read the SEC filing

  • MID Penn Bancorp

    MID Penn Bancorp's Chief Revenue Officer was promoted to Chief Operating Officer, and the company has not yet named a permanent successor to the Chief Revenue Officer role.

    Nov 2, 2026

    Read the SEC filing

  • Sumisho Air Lease

    Sumisho Air Lease's Chief Commercial Officer resigned effective immediately, and no successor has been named.

    Oct 27, 2026

    Read the SEC filing

  • Merlin

    Merlin appointed its Chief Revenue Officer as President, creating a vacancy in the Chief Revenue Officer role. A search for a replacement usually follows.

    Oct 27, 2026

    Read the SEC filing

  • Lineage

    Lineage's Chief Commercial Officer is retiring in April 2027, and the company will search for a permanent successor.

    Oct 22, 2026

    Read the SEC filing

  • Akebia Therapeutics

    Akebia Therapeutics's Chief Commercial Officer is resigning effective November 6, 2026, and no permanent successor has been named.

    Oct 14, 2026

    Read the SEC filing

Conferences for Director of Customer Success leaders

Events tagged for Customer Success, with dates, cost and how to speak.

  • Medallia Experience

    Feb 9 to Feb 11, 2027 · Las Vegas, NV

    Ticket $895 to $1,495. Ticket $895 early bird, $1,195 from Nov 8, $1,495 standard from Jan 8; hotel bundles cost more.

  • CX Leaders Advance

    Apr 26 to Apr 28, 2027 · Toronto, ON

    Ticket $1,795 to $2,395. Members $1,795; non-members $2,095 (includes one-year membership); preconference add-on takes it to…

  • SAMA Annual Conference (Strategic Account Management Association)

    May 17 to May 19, 2027 · Austin, TX

    Ticket $2,695 to $3,495. Early bird (Sep 5, 2026-Feb 3, 2027): corporate member $2,695, individual member $2,895, non-member…

    Open call for speakers

  • Forrester CX Forum West

    May 24 to May 25, 2027 · San Francisco, CA

    Ticket $799 to $1,099. Early bird $799 (client) / $899 (non-client) through Dec 31, 2026; standard $999 / $1,099 from Jan 1; 5…

  • NiCE World

    May 24 to May 26, 2027 · Orlando, FL

    Paid ticket. Ticket price not listed; alumni registration at special prices for past attendees.

  • Forrester CX Forum East

    Jun 14 to Jun 15, 2027 · New York, NY

    Ticket $799 to $1,099. Early bird $799 (client) / $899 (non-client) through Dec 31, 2026; standard $999 / $1,099 from Jan 1; 5…

Showing 6 of 27 conferences, 19 with dates announced.

All conferences

Training for Director of Customer Success leaders

AI and Customer Success courses from named providers, with cost shown.

All 6 Customer Success courses

Podcasts and media Director of Customer Success leaders follow

Hand-picked, each checked to be live. Links go to the publisher.

  • [Un]Churned

    Podcast · Josh Schachter, Gainsight

    Conversations with customer success practitioners on retention, AI and the post-sales model.

  • Customer Success Talks

    Podcast · Bayron Toruño

    A podcast on day-to-day customer success challenges for managers and early-career professionals.

  • Customer Success Collective

    Community · Customer Success Collective

    A network for customer success and support professionals, with events, certifications and a newsletter.

  • Pavilion

    Community · Pavilion

    A membership community for go-to-market leaders in sales, marketing, customer success and revenue operations.

  • RevGenius

    Community · RevGenius Inc.

    A Slack community, newsletter and events for revenue professionals.

Director of Customer Success questions

What does a Director of Customer Success do?
A director of customer success leads a team inside the function and answers for onboarding, support, retention and expansion for existing customers. Usually reports to a vice president or a C-suite leader, and manages managers and individual contributors. Senior and global director titles are counted here.
What else is a Director of Customer Success called?
The same job is also written Customer Success Director, Director, Customer Success, Senior Director of Customer Success, Global Director of Customer Success, Regional Director of Customer Success, Director of Customer Experience, Director of Customer Support.
How many Director of Customer Success jobs are open?
130 verified open Director of Customer Success jobs, each checked against the employer’s own career site within the last week.
How much does a Director of Customer Success make?
Among 33 open Director of Customer Success listings that state pay, the median is $177,000 a year, and half of listings fall between $163,000 and $212,500. This is pay the employer advertises for the job, not total compensation such as bonus or equity.
Where are Director of Customer Success jobs?
New York (26), California (21), Texas (13), North Carolina (6) have the most open Director of Customer Success listings. About 57% of listings that state a work arrangement are remote.
Which state pays a Director of Customer Success the most?
Of the states with enough listings that state pay, New York has the highest median at $181,500.
Which industries hire for Director of Customer Success roles?
Technology & Software (58%), Healthcare & Hospital Systems (14%), Financial Services & Banking (8%), Professional Services & Consulting (5%), as a share of listings whose employer has a known industry.
What skills do Director of Customer Success jobs ask for?
The skills named most often in open Director of Customer Success listings are onboarding, forecasting, crm, salesforce, go-to-market.
Do Director of Customer Success jobs ask for AI skills?
21% of 107 open Director of Customer Success listings read in full name a specific AI skill. The most common is AI tools in daily work.

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