Become an Agentblazer Champion

Beginner AI course from Salesforce. Free.

Trailhead’s free Agentforce trail: what AI agents do in Salesforce and how sales and service teams use them.

Trailhead: Included for quality. Free vendor training, no revenue relationship.

Is this the right course for you?

Level and function are NextChapter's guidance, read from the course description; the provider may label them differently.

Level: Beginner. You have tried an AI assistant a few times, or not at all, and want a safe, practical start.
Before you start: Nothing. No coding and no earlier AI course.
Who it is for: sales professionals, customer support and success professionals
After the course: Use an AI assistant for everyday work, write a clear prompt, and spot when its answer is wrong.
AI skills it builds: AI in business apps (Agentforce, Now Assist), AI workflow automation

HubSpot Academy
AI-Driven Customer Service
BeginnerFreeCustomer Success
HubSpot Academy’s free short course on how support teams use AI with Service Hub. The level is ours.
Take it on HubSpot Academy Details
Simplilearn
Generative AI in Customer Service Operations Training
BeginnerCheck costCustomer Success
A Coursera course on modernizing customer service with AI tools for knowledge bases and call-center efficiency. Check cost on Coursera. The level is ours.
Take it on Coursera Details
Salesforce
Salesforce Certified Agentforce Specialist
IntermediateCheck costCertificationSales Customer Success
The Agentforce certification postings name for sales and customer roles; Trailhead’s learning for it is free.
Take it on Trailhead Details
Microsoft
Use Dynamics 365 Copilot for Sales
BeginnerFreeSales
Microsoft Learn’s free path on using Copilot in Dynamics 365 Sales. The level is ours.
Take it on Microsoft Learn Details

Find out where you stand: your odds, the jobs that fit you and a plan for the week ahead. Free. No résumé needed.

Already a member? Log in