NextChapter

Entry-level customer success associate jobs: what the job is, skills and open roles

Customer success associates help new customers get value from a product: onboarding them, training users and spotting problems early so they renew. Right now 62 entry-level customer success associate jobs are open on employers’ own career sites.

What a customer success associate does

In the customer success and support family of jobs. Roles that onboard, help and keep customers.

A typical day

  1. 1. Run onboarding calls
  2. 2. Train customer users
  3. 3. Monitor usage and health
  4. 4. Escalate issues to support or product
  5. 5. Prepare renewals

Do you need experience?

None of the 62 open entry-level customer success associate jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.

Open entry-level customer success associate jobs

Taken from employers’ own career sites and checked to still be open within the last week.

Showing the newest 15 of about 62 verified open jobs here. Search all jobs

Search all customer success associate jobs

Skills for customer success associate jobs

The skills this job uses, most important first. Most can be learned or shown before the first day.

Skills to build or show

  1. 1. Communication
  2. 2. Product knowledge
  3. 3. Teaching
  4. 4. CRM and support tools
  5. 5. Empathy
  6. 6. Organization

Close the gap for this job

Tell us what you already do and we point you to the training for the skills you are missing. Or check your résumé below first.

Find training for these skills

How would your résumé fare for customer success associate?

Paste it to see which skills this job uses and which your résumé leaves out. It runs here in your browser, so nothing you paste is sent.

Paste at least a few lines to check it.

Want a real read on your résumé?

Tell us your state and where to reach you. Attach your résumé if you want a real read on it.

The market for customer success associate work

Every figure names its source.

Open entry-level customer success associate jobs
62

Source: NextChapter, checked against employer career sites, last 7 days.

See the detail →
Openings that say no experience is required
0

Source: The posting’s own text, counted by NextChapter.

See the detail →
Median pay in listings that state it
$84,000

Source: NextChapter verified openings (12 with pay).

See the detail →

Across 12 open entry-level customer success associate listings that state an annual pay figure, the middle half run from $73,500 to $99,500, with a median of $84,000. Listings that state pay are not every listing, and some roles add commission or bonus on top.

Where entry-level customer success associate jobs are

Between jobs? Unemployment benefits and severance rules in these states, or in every state.

Employers hiring customer success associates now

  • Podium 4
  • SpaceX 3
  • Figure 2
  • Halter 2
  • Lyft 2
  • StoneX Group 2
  • Adaptive Security 1
  • All Ways Caring HomeCare 1
  • AlphaSense 1
  • Arthrex 1

More jobs like customer success associate

Roles that use the same skills, and where this job commonly leads.

Where it can lead

Similar entry-level jobs

All entry-level customer success and support jobs · Customer Success Associate jobs at every level

Questions about customer success associate jobs

What does a customer success associate do?
Customer success associates help new customers get value from a product: onboarding them, training users and spotting problems early so they renew. A typical day includes: run onboarding calls; train customer users; monitor usage and health; escalate issues to support or product; prepare renewals.
Can I get an entry-level customer success associate job with no experience?
None of the 62 open entry-level customer success associate jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.
What skills do you need to be a customer success associate?
The skills this job uses most are communication, product knowledge, teaching, CRM and support tools, empathy, organization. Most can be learned before the first day through coursework, short courses, practice or a related job.
How much does an entry-level customer success associate make?
Across 12 open entry-level customer success associate listings that state an annual pay figure, the middle half run from $73,500 to $99,500, with a median of $84,000. Listings that state pay are not every listing, and some roles add commission or bonus on top.
Where can a customer success associate job lead?
People in this job commonly move to customer success manager, account manager, technical support specialist, implementation specialist. The link between jobs is the shared skills; the path is not guaranteed and depends on the employer.

Applying and hearing nothing back?

Find out where you stand: your odds, the jobs that fit you and a plan for the week ahead. Free. No résumé needed.

Already a member? Log in

Get my Market Reality Assessment

Hiring customer success associate roles and not seeing the right people?

Leave your work email. We'll send how to reach people searching for customer success associate jobs.

See employer options