NextChapter

Entry-level customer service representative jobs: what the job is, skills and open roles

A customer service representative answers questions and solves problems for customers by phone, chat and email. It is a broad, high-volume entry point in nearly every industry. Right now 4 entry-level customer service representative jobs are open on employers’ own career sites.

What a customer service representative does

In the customer success and support family of jobs. Roles that onboard, help and keep customers.

A typical day

  1. 1. Answer calls, chats and emails
  2. 2. Look up accounts and orders
  3. 3. Fix or escalate problems
  4. 4. Document each case
  5. 5. Follow policies and scripts

Do you need experience?

None of the 4 open entry-level customer service representative jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.

Open entry-level customer service representative jobs

Taken from employers’ own career sites and checked to still be open within the last week.

Showing the newest 4 of about 4 verified open jobs here. Search all jobs

Search all customer service representative jobs

Skills for customer service representative jobs

The skills this job uses, most important first. Most can be learned or shown before the first day.

Skills to build or show

  1. 1. Active listening
  2. 2. Clear writing
  3. 3. Patience
  4. 4. Typing speed
  5. 5. Ticketing systems
  6. 6. Problem solving

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The market for customer service representative work

Every figure names its source.

Open entry-level customer service representative jobs
4

Source: NextChapter, checked against employer career sites, last 7 days.

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Openings that say no experience is required
0

Source: The posting’s own text, counted by NextChapter.

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Where entry-level customer service representative jobs are

Between jobs? Unemployment benefits and severance rules in these states, or in every state.

Employers hiring customer service representatives now

  • Robinhood 2
  • Ollie 1
  • Shepherd 1

More jobs like customer service representative

Roles that use the same skills, and where this job commonly leads.

Where it can lead

Similar entry-level jobs

All entry-level customer success and support jobs · Customer Service Representative jobs at every level

Questions about customer service representative jobs

What does a customer service representative do?
A customer service representative answers questions and solves problems for customers by phone, chat and email. It is a broad, high-volume entry point in nearly every industry. A typical day includes: answer calls, chats and emails; look up accounts and orders; fix or escalate problems; document each case; follow policies and scripts.
Can I get an entry-level customer service representative job with no experience?
None of the 4 open entry-level customer service representative jobs we track say in their own text that no experience is required, so expect employers to look for related experience, coursework or projects. The figures are counted from the posting text and change as jobs open and close.
What skills do you need to be a customer service representative?
The skills this job uses most are active listening, clear writing, patience, typing speed, ticketing systems, problem solving. Most can be learned before the first day through coursework, short courses, practice or a related job.
Where can a customer service representative job lead?
People in this job commonly move to customer success associate, technical support specialist, account manager. The link between jobs is the shared skills; the path is not guaranteed and depends on the employer.

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