Administrative Assistant (Far Rockaway)

Administrative Assistant/ Front reception

Front Desk & Resident Services

Greet shareholders, residents, visitors, vendors, and contractors in a professional and courteous manner.

Answer incoming telephone calls and direct calls to the appropriate staff member or department.

Respond to general shareholder and resident questions regarding building operations, policies, procedures, maintenance, parking, and Management Office matters.

Receive and respond to emails and other correspondence as assigned.

Assist residents with forms, applications, notices, and other Management Office documents.

Maintain professionalism when dealing with complaints, difficult situations, or confidential matters.

Escalate complaints and issues to the appropriate supervisor or Management staff when necessary.

Maintenance & Service Requests

Receive maintenance requests from shareholders and residents by telephone, email, or in person.

Accurately enter and document maintenance/service requests in the appropriate system.

Obtain sufficient information from residents to properly identify and describe maintenance problems.

Forward urgent or emergency conditions immediately to the Superintendent, Maintenance Department, or Management.

Assist with scheduling appointments and coordinating access to apartments when required.

Follow up on open work orders or service requests when directed by Management.

Maintain accurate records of resident complaints, requests, and follow-up actions.