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Entry-level technical support specialist jobs in Massachusetts: 8 open roles

8 open entry-level technical support specialist jobs in Massachusetts, taken from employers’ own career sites and checked to still be open. A technical support specialist helps customers fix problems with software or devices, finds the cause and documents the fix. Tier 1 handles common issues; harder ones go to higher tiers.

Open entry-level technical support specialist jobs in Massachusetts

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Showing the newest 6 of about 8 verified open jobs here. Search all jobs

Search all technical support specialist jobs in Massachusetts · What a technical support specialist does and the skills it takes

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The technical support specialist job in Massachusetts

The job is the same anywhere; what changes is who is hiring.

A typical day

  1. 1. Triage tickets and calls
  2. 2. Reproduce and troubleshoot problems
  3. 3. Walk customers through fixes
  4. 4. Write knowledge base articles
  5. 5. Escalate bugs

Skills it uses

  1. 1. Troubleshooting
  2. 2. Clear explanation
  3. 3. Ticketing tools
  4. 4. Basic networking and operating systems
  5. 5. Patience
  6. 6. Documentation
Find training for these skills

Employers hiring in Massachusetts

  • Cloudzero 1
  • Cohu 1
  • Databento 1
  • Hewlett Packard Enterprise 1
  • RepliGen 1
  • Tines 1
  • TraceLink 1
  • Tutor Intelligence 1

More entry-level jobs

Other entry-level jobs in Massachusetts

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