Compliance Analyst

About American Recovery Service Incorporated (ARSI)

American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork.

Position Summary

The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm.

Key Responsibilities

Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts

Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations

Escalate complaints to clients within required timelines and ensure timely resolution and closure

Investigate account concerns by collaborating with internal departments, legal partners, and client representatives

Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters

Review and process disputes and fraud claims accurately and within client service level expectations

Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation

Review daily client reports to verify all account activity and submissions have been properly captured and reported

Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence

Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations

Support additional compliance and operational projects as assigned

Required Skills & Qualifications

Excellent organizational skills with strong attention to detail and accuracy

Strong written and verbal communication skills

Ability to manage multiple tasks and deadlines in a fast-paced environment

Ability to work both independently and collaboratively within a team setting

Professional and customer-focused approach to handling sensitive information and communications

Understanding of clerical and administrative procedures, including document management and reporting

Ability to prepare and distribute time-sensitive correspondence within client-required timeframes

Proficient in Microsoft Office Suite, including Outlook, Word, and Excel

Preferred Qualifications

Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred

Experience reviewing disputes, fraud claims, or consumer complaints is a plus

Familiarity with consumer protection regulations and compliance processes preferred

Why Join ARSI?

Opportunity to grow within a nationally recognized organization

Collaborative and professional team environment

Hands-on experience in compliance and financial services operations

Competitive compensation and benefits package

Career development and advancement opportunities