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Solutions Architect

Firstsource

Remote (US) · Posted October 4, 2026

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About the job

Position Overview

We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing, integrating, and optimizing cloud-native solutions across our BPaaS environment. This role requires deep expertise in cloud platforms, DevOps practices, middleware integration (Informatica, MuleSoft, or Edifecs), and strong network/security design to ensure scalable, secure, and compliant solutions that align with client and program requirements.

Key Responsibilities

Architecture & Design

Define and maintain the overall architecture blueprint for the BPaaS environment, ensuring scalability, security, and performance.

Design and implement integration patterns using middleware gateways (Edifecs, Informatica, MuleSoft) to support enterprise connectivity.

Translate business and technical requirements into detailed architecture and solution designs.

Cloud & DevOps Enablement

Lead adoption and optimization of cloud-native services (Azure, AWS, or GCP) for application hosting, integration, and data services.

Partner with DevOps teams to establish CI/CD pipelines, infrastructure as code (IaC), and automated deployment strategies.

Implement high-availability, disaster recovery, and capacity planning solutions.

Integration & Middleware

Oversee configuration and performance optimization of integration gateways (e.g., Edifecs XEngine/IG, MuleSoft API Gateway, Informatica).

Collaborate with internal and external teams to ensure smooth partner-to-partner and system-to-system integrations.

Define governance standards for APIs, data exchange, and message transformation.

Network & Security

Provide guidance on enterprise network architecture, including routing, VPN, and firewall design.

Ensure compliance with HIPAA, SOC2, and other regulatory standards by embedding security best practices into solution design.

Partner with InfoSec to implement identity/access management, encryption, and monitoring frameworks.

Stakeholder Engagement

Collaborate with business, technical, and vendor stakeholders to align solution designs with program objectives.

Present architectural options and recommendations to leadership and client teams.

Provide mentorship and technical guidance to development, infrastructure, and operations teams.

Qualifications

Education & Experience

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field OR 10-15 years of progressive IT architecture/solution design experience in lieu of a degree.

8+ years of IT architecture and solution design experience, including 3+ years in cloud and BPaaS environments.

Hands-on experience with middleware/integration tools (Informatica, MuleSoft, Edifecs).

Strong background in DevOps, CI/CD, IaC (Terraform, Ansible, etc.).

Proven experience in network architecture, VPNs, load balancers, firewalls, and enterprise connectivity.

Security architecture experience (IAM, encryption, audit logging) highly desirable.

Skills & Competencies

Deep understanding of cloud architectures (Azure, AWS, or GCP).

Expertise in middleware/API management platforms.

Strong knowledge of networking protocols and enterprise integration patterns.

Familiarity with regulatory and compliance frameworks (HIPAA, SOC2, HITRUST).

Excellent communication and stakeholder management skills.

Ability to operate in a fast-paced, multi-vendor environment.

Preferred Qualifications

Experience with Edifecs middleware suite (XEngine, IG, TM).

Background in healthcare payer systems or BPaaS environments.

Certifications: AWS Solutions Architect, Azure Solutions Architect Expert, etc.