Communications Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Communications Specialist is responsible for managing guest communications, reservation inquiries, service requests, and pre-arrival interactions across multiple communication channels. This role supports the Shared Services model serving Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club, and Four Seasons Hotel and Residences Fort Lauderdale. Working closely with Reservations, Sales, Front Office, and operational teams, the Communications Specialist ensures timely, accurate, and personalized communication while maintaining Four Seasons standards of excellence.

This position is based at Four Seasons Resort Palm Beach and reports to the Director of Reservations. The ability to travel and support other South Florida properties as business needs require is essential.

What you will do:

Respond to guest inquiries, reservation requests, and service requests via email, chat, and telephone in a timely and professional manner

Utilize a consultative sales approach to identify guest needs and provide personalized recommendations

Promote resort experiences, accommodations, dining, transportation, spa services, and other amenities to enhance the guest journey

Accurately process reservations while explaining rates, availability, policies, and cancellation terms

Maintain exceptional quality standards while meeting established productivity and performance goals

Support communication efforts across the Reservations and Communications Center, ensuring service standards are consistently achieved

Monitor and manage shared email inboxes, prioritizing guest requests and urgent communications

Ensure all guest correspondence is answered within established response time standards

Utilize approved templates while personalizing communications to create meaningful guest interactions

Coordinate guest requests with operational departments to ensure seamless service delivery

Liaise with Reservations, Front Office, Housekeeping, Food & Beverage, Sales, and other teams on behalf of guests

Resolve guest concerns and service recovery situations with professionalism and empathy

Follow up with guests as needed to ensure satisfaction and resolution

Assist with coaching, mentoring, and supporting Communications Center team members

Support quality assurance initiatives by conducting audits of guest communications and identifying opportunities for improvement

Maintain accurate records of guest interactions, communications, and follow-up actions

Prepare reports related to communication performance, guest feedback, response times, and service standards

Identify trends and recommend improvements to enhance guest satisfaction and operational efficiency

What you bring:

1–2 years of experience in hospitality, reservations, guest services, customer service, or administrative support

Previous luxury hospitality experience preferred

Excellent verbal and written communication skills

Strong guest service and relationship-building abilities

Ability to analyze guest situations and provide solutions that exceed expectations

Strong organizational, multitasking, and follow-up skills with attention to detail

Positive attitude and professional demeanor

Strong computer proficiency including Microsoft Office and Opera PMS

Ability to learn and navigate multiple software systems simultaneously

Strong time-management and prioritization skills

Ability to work independently while collaborating effectively within a team environment

Fluency in reading, writing, and spoken English

What we offer:

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Opportunities

Complimentary Accommodations at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours:

Full-time schedule required

Flexibility to work mornings, evenings, weekends, and holidays based on business needs

Ability to support any of the South Florida Shared Services properties as required

Work Authorization:

Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal