Office Manager - Cardiology Arrhythmia

Location Detail: 80 Seymour Street (10008)

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization. The Office Manager in Cardiology will drive excellence in office operations, patient satisfaction, physician and staff performance and satisfaction, and lead change through process improvement and operational strategy. Key Responsibilities Include: • Oversees all activities of the assigned operational practice - provides leadership and direction to direct reports and providers, and acts as positive role model • Serves as member of leadership team - collaborates on organizational business issues, communicates appropriate messages, and supports and drives corporate initiatives • Track and report on all practice financials, including A/R, charge management, RVU, income by CPT code, place of service, physician, and others. • Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice. • Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles. • Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Oversee ordering medical supplies and manage office inventory. • Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service. Manage patient and procedure scheduling, including coordination of doctors’ schedules. • Drives improvement efforts through effective staff and provider involvement, project management, and communication Implements changes and keeps staff and providers up to date with clear and concise communications. • Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations. • Ensures requisite staffing levels, and monitors attendance, time reports and payroll adjustments. Supervise staff hiring, terminations, vacation and sick time. • Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys. Communicate with patients and referring physicians/offices regarding inquiries and complaints. • Coordinate and oversee outside chart audits. • Participates in inter-departmental meetings and serves as liaison to outside hospitals. Ability to relate effectively between the office and hospital departments in regard to billing, scheduling and authorizations.

Qualifications

Qualifications:

Bachelor's degree preferred in business, healthcare management or a related healthcare field, or equivalent experience.

Advanced clinical or business credentials preferred. Minimum 2-5 years of experience in acute care or medical practice administration. Efficient and effective communication with providers preferred. Strong understanding of scheduling, patient registration, budgets, accounting, insurance billing and collecting preferred. Proficiency in EPIC strongly preferred.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment .

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.