Network Growth & Optimization Manager- Infusion

Position Highlights :

Full-Time, 40 hours/ week

Monday-Friday 8am-5pm

Traveling Position through the Western Suburbs (Lisle, Joliet, Palatine, Elgin Western Springs Areas)

Benefits:

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Business Development Manager is responsible for driving new patient volume through strategic referral development, with a primary focus on expanding infusion services. This field-based role will actively build and manage relationships with both Duly and non-Duly providers, with an emphasis on external referral growth.

This individual will execute a targeted sales strategy, leveraging data and market insights to identify opportunities, influence referral behavior, and grow Duly’s presence across key service lines. While initially focused on infusion, this role will expand to support growth across additional ancillary services.

Referral Growth Strategy & Execution

Own and execute a territory-based referral growth strategy, with clear accountability for increasing patient volume from both internal and external providers

Prioritize and target non-Duly physicians, specialty groups, and community providers to expand external referral channels

Build and actively manage a referral pipeline, tracking outreach, conversion, and ongoing engagement

Provider Relationship Development

Conduct regular in-person visits to physician offices, care teams, and referral coordinators to promote Duly’s infusion services and future ancillary offerings

Establish trusted relationships with key decision-makers, including physicians, office managers, and clinical staff

Deliver a compelling, differentiated value proposition tailored to each practice’s needs

Data-Driven Growth

Utilize referral data, market trends, and utilization patterns to identify high-value targets and growth opportunities

Monitor referral patterns and adjust outreach strategies to maximize impact and ROI

Develop territory plans and partner-specific growth strategies based on data insights

Customer Experience & Retention

Serve as the primary point of contact for referral partners, ensuring a seamless and high-quality experience

Proactively identify and resolve barriers to referral (access, scheduling, communication, etc.)

Maintain high provider satisfaction and retention through consistent follow-up and service recovery

Cross-Functional Collaboration

Partner with operations, clinical teams, marketing, and access teams to align on growth priorities and ensure readiness to support increased volume

Provide field insights to inform service line expansion, capacity planning, and go-to-market strategies

Performance Management

Achieve defined KPIs, including referral growth, new provider acquisition, visit cadence, and pipeline conversion metrics

Maintain accurate documentation of activities and outcomes in CRM or tracking tools

Compliance

Ensure all activities comply with Duly policies, HIPAA requirements, and applicable state and federal regulations

Bachelor’s degree in Business, Healthcare Administration, or related field required (Master’s preferred)

5+ years of experience in healthcare sales, physician outreach, or business development with a strong emphasis on referral growth

Proven track record of driving measurable volume growth and building external provider relationships

Experience in infusion services, specialty care, or ancillary service lines strongly preferred

Deep understanding of the Chicago healthcare market, including independent providers and referral dynamics

The compensation for this role includes a base pay range of $92-138,000/yr, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.