Senior Customer Service Specialist
Oracle
Listing collected from Oracle's career site. NextChapter is independent of Oracle.
Kansas City, MO · Posted August 18, 2026
Just laid off? Start here: a plan for the first weeks
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Where Kansas City, MO ranks
Where Kansas City, MO placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #5Cities hosting the most government & public sector conferences5 conferences · of 29
- #6Best all-round cities for new graduates in the Midwest54 / 100 · of 20
- #6Best all-round cities for mid-career professionals in the Midwest60 / 100 · of 20
- #6Cities hosting the most business conferences in the Midwest13 conferences · of 12
- #8Cities with the most jobs that do not need a four-year degree in the Midwest81 jobs · of 51
- #9Best cities for pay after cost of living in the Midwest$125k · of 20
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
Among customer service representatives, AI is already used for a large share of the tasks. Measured exposure for customer service representatives: 70% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Oracle has filed 7 layoff notices in the last twelve months, covering 1,876 workers, most recently September 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings
Skills this job asks for
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About the job
As an Associate Customer Service Solution Analyst in the Support organization, you will support customers by performing high-level Oracle Health solution tasks and resolving application-focused issues.