The Operational Lead plays a key role in maintaining smooth and effective operations while ensuring that client needs are met and services are delivered with excellence and care. This role requires strong leadership, organizational skills, and a commitment to best practices.

Key Responsibilities:

Oversee site operations and ensure appropriate services are consistently delivered.

Maintain full compliance with agency protocols, regulations, and accreditation standards.

Supervise up to 4 FTEs in non-clinical roles , fostering teamwork and effective communication.

Provide direct service activities as needed based on program requirements.

Train staff and monitor the quality and consistency of performance.

Manage daily operations including coverage planning, inventory, and facility oversight.

Monitor client activities and ensure a safe, structured environment.

Make rounds to ensure building/grounds safety and security.

Maintain workflow efficiency through timely communication and effective delegation.

Collaborate with direct supervisor on operational initiatives and continuous improvement.

Complete accurate, timely documentation using designated software.

Respond appropriately and calmly to emergencies or crises using sound judgment.

Other duties as assigned to support program goals

Required Knowledge, Skills & Abilities:

Strong verbal and written communication; ability to model professionalism.

Ability to maintain healthy boundaries with clients and staff.

Skilled in conflict resolution, multitasking, and problem-solving.

Knowledge of crisis management techniques and the ability to act effectively under pressure.

Proficient in computer use and basic data entry/recordkeeping.

Ability to build a positive team culture and foster a collaborative work environment.

Valid driver’s license (if program duties require driving).

Job Requirements:

Associate’s Degree or equivalent education and experience.

1–3 years of experience in a similar supervisory or program operations role.

Essential Functions/Physical Demands:

Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.

Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.

May require ability to walk up to four flights of stairs depending on location.

Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking/communicating.

Ability to operate standard office equipment including computer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

2nd Shift - Approx. 3:00pm - 11:00pm