NextChapter

Customer Service Manager jobs: 56 open roles

Open customer service manager jobs taken from employers’ own career sites and checked to still be open.

The market for customer service manager work

Every figure names its source. Skills and AI-skill shares describe the whole Customer Success function this title sits in.

Verified open customer service manager jobs
56

Source: NextChapter, checked against employer career sites, last 7 days.

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Customer Success openings that ask for AI skills
9%

Source: NextChapter verified openings.

Customer Success openings that are remote
19%

Source: NextChapter verified openings.

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Skills most often named in openings

  1. 1. onboarding20%
  2. 2. salesforce9%
  3. 3. project management8%
  4. 4. crm8%
  5. 5. excel7%
  6. 6. forecasting4%
  7. 7. change management3%
  8. 8. logistics3%

AI skills worth building for this work

  1. 1. AI tools in daily work
  2. 2. Gen-AI assistants (ChatGPT, Copilot, Claude)
  3. 3. Prompt design
  4. 4. AI coding assistants
  5. 5. AI workflow automation
  6. 6. Automation platforms (Zapier, n8n, Power Automate)

More on Customer Success roles

Where customer service manager experience can go next

Career moves the skills carry over to, closest fit first. Time is how long a move usually takes.

  • Customer success

    Close fit · A few months

    Customer success is proactive service: you keep accounts happy before they call, and it pays more.

    Carries over: De-escalation, Product knowledge from the front line, Empathy under pressure

  • IT and infrastructure

    Close fit · A few months

    Help desk and IT support are the classic next step from customer support, with a clear certification path.

    Carries over: Troubleshooting, Patience with frustrated users, Ticketing systems

  • Account manager

    Adjacent · A few months

    Account managers grow existing customers; you already know how to keep them and spot what else they need.

    Carries over: Customer relationships, Solving problems on the spot, Upselling during service calls

  • Implementation and onboarding

    Adjacent · A few months

    Implementation is onboarding done right; support people know exactly where new customers get stuck.

    Carries over: Walking customers through the product, Troubleshooting, Patience with setup problems

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Open customer service manager jobs

Verified against the employer’s own career site within the last week.

Showing the newest 15 of about 56 verified open jobs here. Search all jobs

Search all customer service manager jobs

Customer Success jobs in the rankings

Rankings about customer success jobs

Customer Success jobs · Top Customer Success employers · All rankings

Where customer service manager jobs are

Between jobs? Unemployment benefits and severance rules in these states, or in every state.

Employers hiring customer service managers

  • Hobby Lobby 22
  • Albertsons Companies 5
  • Safeway 5
  • Applied Industrial Technologies 4
  • Trulite Glass & Aluminum Solutions 2
  • JMJ Phillip 1
  • I. K. Hofmann GmbH 1
  • ABM Industries 1
  • Timken 1
  • Dawn Foods 1

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