Property Manager

North Reading, Massachusetts, The Property Manager will oversee the company's existing commercial real estate portfolio throughout New England, taking primary responsibility for the day-to-day operations, management, and overall performance of its properties. This individual will serve as the main point of contact for property-related matters, including tenant concerns, maintenance, repairs, vendors, contractors, and operational issues, ensuring that properties are properly maintained and operate efficiently. In addition to overseeing daily property operations, the Property Manager will manage tenant and vendor relationships, oversee lease administration and renewals, monitor property financials and operating budgets, and identify opportunities to improve property performance and maximize asset value. This role requires a hands-on, solutions-oriented individual who can independently manage multiple properties, take ownership of issues from beginning to resolution, and keep ownership informed of significant matters. The Property Manager will also support broader real estate investment objectives through market research, financial analysis, lease negotiations, and, as needed, the evaluation of potential acquisitions and other investment opportunities. Primary Responsibilities Day-to-Day Property Operations and Management

Take primary responsibility for the day-to-day operations and oversight of all properties within the company's commercial real estate portfolio. Serve as the main point of contact for property-related issues, tenant concerns, maintenance requests, emergencies, and operational matters. Be available and responsive to urgent property issues, including after-hours emergencies, coordinating appropriate responses when necessary. Coordinate and supervise maintenance personnel, contractors, vendors, and outside property management companies. Respond promptly to tenant complaints and operational problems, ensuring issues are addressed and resolved efficiently. Conduct regular property inspections to ensure properties are properly maintained, safe, and operating smoothly. Oversee service contracts, repairs, preventative maintenance schedules, utilities, and other property-related requirements. Take ownership of property-related problems from beginning to resolution, keeping ownership informed of significant issues and developments. Identify opportunities to improve operational efficiency, property conditions, and overall tenant satisfaction.

Tenant Relations and Lease Administration

Maintain strong working relationships with existing tenants and serve as a primary point of contact for lease-related matters. Oversee lease administration, including lease agreements, renewals, expirations, rental increases, and other contractual obligations. Coordinate leasing activities and work with commercial real estate brokers to identify prospective tenants and fill vacancies. Assist with commercial lease negotiations, renewals, and tenant requirements. Monitor lease structures, rental rates, and market comparables to identify opportunities to improve occupancy and rental income. Ensure lease documentation and records are accurate, organized, and maintained.

Financial and Budget Management

Monitor rental income, operating expenses, and the overall financial performance of individual properties. Prepare, manage, and oversee annual operating budgets. Review property financial statements, identify expense variances, and recommend opportunities to reduce costs and improve profitability. Monitor property taxes, insurance, utilities, vendor expenses, and other operating costs. Research rent comparables, sales comparables, and procurement costs to support property management decisions. Provide ownership with regular updates and recommendations regarding property performance and financial matters.

Secondary Responsibilities Asset Management and Portfolio Performance

Assist with overseeing the ongoing financial performance and long-term value of the company's commercial real estate portfolio. Identify opportunities to improve property performance, maximize rental income, and increase asset value. Evaluate market rental rates, lease structures, and competitive conditions to identify opportunities for portfolio improvement. Monitor economic trends, market conditions, and the overall real estate investment climate throughout New England. Perform financial analysis, including discounted cash flow analysis of comparative leases. Develop and maintain processes for tracking, monitoring, and reporting on the company's real estate investments. Provide recommendations regarding refinancing, property improvements, potential acquisitions, and dispositions.

Capital Projects and Property Improvements

Coordinate renovations, construction, and capital improvement projects across the portfolio. Obtain and evaluate contractor proposals, bids, and project costs. Oversee project schedules, budgets, contractors, and completion to ensure work is performed efficiently and within established parameters. Coordinate with vendors, engineers, contractors, and other professionals to ensure successful project execution. Identify opportunities for property improvements, expansion, redevelopment, and long-term capital planning.

Acquisitions, Market Research, and Industry Relationships

Assist with the evaluation of potential commercial real estate acquisitions and investment opportunities as needed. Conduct market research, site feasibility assessments, and due diligence for prospective properties. Research market conditions, property values, demographics, rental rates, and competitive trends. Develop and maintain strong working relationships with commercial real estate brokers, developers, landowners, attorneys, and local government officials. Maintain a network of commercial real estate professionals throughout New England. Assist with the evaluation of potential purchase and sale opportunities, including financial assessments and property evaluations. Maintain current knowledge of applicable real estate laws, regulations, and local land use ordinances.

Job Qualifications

7–10 years of commercial real estate experience, preferably in property management, asset management, brokerage, or development. Demonstrated experience managing commercial real estate properties and overseeing day-to-day property operations. Proven track record in commercial leasing, lease administration, and lease negotiations. Strong understanding of commercial real estate financials, budgeting, valuations, and investment analysis. Experience overseeing vendors, contractors, maintenance personnel, and outside property management companies. Ability to independently manage multiple properties, projects, and competing priorities. Strong problem-solving skills and the ability to take ownership of issues and see them through to resolution. Excellent communication, organizational, negotiation, and relationship-building skills. Ability to analyze market conditions, property values, rental rates, and investment opportunities. Established network of commercial real estate professionals throughout New England preferred. Ability to travel throughout New England as needed. Current and valid driver's license, with the ability to pass a background check and maintain a clean driving record. Ability to respond to urgent property matters and coordinate after-hours emergency responses when necessary.

Preferred Qualifications

Professional designation such as Certified Property Manager (CPM), Real Property Administrator (RPA), Certified Facility Manager (CFM), or Certified Commercial Investment Member (CCIM). Experience working in New England commercial real estate, particularly retail property management, brokerage, or development. Experience with CoStar, Excel, Argus, GIS, Yardi, MRI, or other commercial real estate management and financial analysis platforms. Experience with discounted cash flow analysis, financial modeling, and commercial real estate investment evaluations. Experience managing a multi-property commercial real estate portfolio.