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About the job

Fusion HCR is Hiring!

Role: Network Engineer – Voice & Collaboration Location: Birmingham, Alabama Work Arrangement: Hybrid Employment Type: Full-Time Travel: Minimal

Position Overview

Are you an experienced Network Engineer who enjoys working with enterprise voice technologies and helping organizations transition to modern cloud-based communication platforms?

We are seeking a Network Engineer with a strong background in VoIP, network infrastructure, and unified communications. This position will play an important role in designing, supporting, and improving enterprise voice environments, with an emphasis on Cisco technologies, Microsoft Teams Voice, and cloud-based collaboration solutions.

The ideal candidate brings hands-on engineering experience, strong troubleshooting skills, and the ability to support complex network environments while contributing to voice modernization initiatives.

Key Responsibilities

Lead engineering efforts to modernize enterprise voice systems, including migrations to cloud-based communication and collaboration platforms.

Design, deploy, configure, and maintain VoIP infrastructure supporting multiple locations.

Provide advanced technical support for voice and data networks, troubleshooting complex connectivity, performance, and communication issues.

Monitor voice quality, network performance, and service reliability using QoS metrics, packet analysis, and network monitoring tools.

Develop network architecture solutions that support scalability, security, performance, and business continuity.

Work with infrastructure, operations, and technology teams to deliver enterprise-wide network and communication projects.

Evaluate network capacity and recommend improvements to support evolving communication requirements.

Maintain accurate network diagrams, configuration records, recovery procedures, and technical documentation.

Manage network changes, firmware and software updates, and system configurations to maintain a stable environment.

Assess networking hardware, software, and emerging technologies to identify opportunities for improvement.

Support network management platforms and proactively identify potential service disruptions.

Collaborate with vendors, technical support teams, and network operations personnel to resolve issues and maintain system availability.

Incorporate network security and disaster recovery considerations into infrastructure design and implementation.

Required Qualifications

5+ years of professional networking experience, including support of enterprise-level infrastructure. At least 5 years of experience implementing, maintaining, or supporting business-critical technology environments.

Strong hands-on experience with enterprise VoIP systems, particularly Cisco Unified Communications Manager (CUCM) and related voice technologies.

Experience with Microsoft Teams Voice, Cisco Unified Contact Center Express (UCCX), Dynamics 365 Voice Channel, or comparable cloud-based communication platforms.

Demonstrated involvement in VoIP modernization, cloud collaboration migrations, or large-scale hybrid voice deployments.

Advanced knowledge of Quality of Service (QoS), voice traffic analysis, packet captures, and troubleshooting communication performance issues.

Working knowledge of LAN/WAN infrastructure, routing, switching, and network connectivity across data centers, branch locations, and cloud environments.

Experience supporting SD-WAN, VPN connectivity, and firewall technologies.

Familiarity with enterprise networking equipment and solutions from Cisco, Arista, Fortinet, or similar manufacturers.

Experience using network monitoring and performance analysis tools such as PRTG, NetFlow, or comparable platforms.

Understanding of network disaster recovery, redundancy, and business continuity practices.

Strong communication, documentation, and problem-solving skills.

Ability to work independently while collaborating with other engineers and cross-functional technology teams.

High school diploma or equivalent required.

Preferred Qualifications

College degree in Information Technology, Computer Science, Networking, or a related discipline.

Experience with Fortinet firewall and SD-WAN solutions.

Hands-on experience transitioning traditional on-premises telephony environments to cloud-based unified communications.

Exposure to enterprise contact center technologies and integrations.

Experience participating in network architecture planning and infrastructure improvement initiatives.

What Makes This Opportunity Interesting

This position offers the opportunity to work on meaningful voice modernization projects while supporting a complex enterprise network environment. You’ll have the chance to influence technical solutions, expand the use of cloud collaboration technologies, and work alongside an experienced engineering team.

Additional Details

Hybrid work arrangement

Minimal travel required

Full-time opportunity with a focus on enterprise voice and network engineering

Work Authorization: Candidates must be authorized to work in the United States without current or future employer-sponsored visa assistance.