Office Coordinator

Coordinator, Office NonExempt Position Summary

This position is responsible for supporting the needs of the department with a focus on clinical, operational, and administrative excellence. Essential Functions

Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use

Per the therapist dictation maintains the programming schedule

Supports with charge reconciliation and entering as required

Supports team with patient group assignments and coordination efforts

Provides impeccable customer service to patients, families, referral sources, and stakeholders

Supports with vital and UDS capture as needed

Completes DCAR reporting in a timely and accurate fashion

Supports in organizing and filing paperwork

Maintains staff schedules and ensures staffing for the program

Monitors and records attendance including tardiness and absences

Communicates with treatment team to ensure chart compliance

Interfaces with others to ensure completion of physician follow-ups from CPE

Manages Family Session Schedules as required by program

Work with the business office and the utilization review department to ensure payment for services

Preform pre-certifications and concurrent reviews

Develop relationships with payer sources

Interfaces with UR department to ensure service coverage for patients

Maintain a positive working relationship with referral sources, community agencies and organizations

Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting

Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe

Schedules or completes UDS collections, including random screenings

Ensures orders are obtained for patients prior to starting services (as applicable)

Actively participate in the therapist’s discharge planning needs

As directed creates appointments, starts follow up care process and completes interfacing with organizations

Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling

Conducts appointment reminder calls

Collects copays and deductibles as applicable

Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc

Other responsibility and duties assigned by leadership

Additional Information

Reports to: Outpatient Clinical Director

FLSA Status: none exempt

Previous experience on an inpatient unit preferred. Must have experience with clerical duties.

Knowledge, Skills & Abilities

Education: High School Diploma/GED preferred.

Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.