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Milestone Technologies has filed 6 layoff notices in the last twelve months, covering 390 workers, most recently October 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

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About the job

The Technical Writer will be responsible for creating documentation to assist the team with communication, training, projects, organization, processes and procedures.

Responsibilities

• Lead an audit of current knowledge base systems and provide strategic recommendations for changes and improvements.

• Write concise documentation, including knowledge base processes, best practices, communications, and presentations.

• Create and maintain internal site content to ensure it is organized, accurate, and aligned with brand standards.

• Maintain a content library to support communications, team document control, team collaboration, and external sharing.

• Write and simplify processes and procedures into clear language, workflows, and instructions.

• Participate in all stages of documentation development, from project planning through release, including developing, writing, editing, and publishing content.

• Identify opportunities for operational efficiency while documenting processes and communicate recommended improvements to team leadership.

• Collaborate with teams across disciplines to develop documentation that meets its intended purpose within schedule and budget constraints.

• Lead or support document retention, file naming, and file storage initiatives.

• Tailor content to its context, format, and intended audience, applying critical thinking to ensure it meets content standards.

• Maintain a working knowledge of relevant industry-standard platforms.

• Create internal forms to collect information and initiate tracking processes for new project requests.

Skills

• Minimum 3 years of experience as a Content or Technical Specialist.

• Proficiency in document creation and collaboration tools, such as Google Workspace or equivalent.

• Experience organizing and maintaining content in knowledge management platforms, such as Notion or equivalent.

• Experience using ticketing systems, such as Jira or equivalent, including creating and maintaining canned responses for accurate, consistent customer communications.

• Effective written and verbal communication skills, with the ability to translate complex information into clear, accessible content.

• Experience collaborating with technical subject matter experts to develop accurate documentation.

• Ability to manage multiple documentation projects, prioritize competing requests, and meet deadlines.

• Ability to adapt to changing requirements and project priorities.

• Experience creating and editing visuals, such as annotated screenshots, diagrams, and illustrations, to support written documentation.

• Proficiency in image editing, graphic design, and publishing tools, such as Adobe Photoshop, Illustrator, InDesign, Quark, or equivalent a plus

• Experience in editorial work, copywriting, and/or analytics a plus

• Experience with data visualization tools, such as Tableau or equivalent, preferred.

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