Vice President, Social and Culture Lead

Culture moves fast, and the brands that win are the ones that show up in it authentically and consistently. We have an opportunity for a social-savvy marketer to lead how a major brand shows up in culture and on social media for small business owners every single day. Our Brand Creative and Advertising team is made up of creative and marketing strategists whose mission is to amplify the Chase for Business brand to small business owners across the US, overseeing paid and owned content directly while partnering closely with our PR team to drive earned coverage. This is a role for someone who lives in social, understands creators and culture, and can translate that fluency into an always-on strategy that resonates locally and nationally. If you want to shape how a major brand sounds, looks, and shows up across social platforms, this is the room to be in.

As a Vice President, Social and Culture Lead on the Brand Creative and Advertising team within Business Banking Marketing at JPMorganChase, you will lead Business Banking's always-on social presence, oversee creator and influencer workstreams, and drive localized campaign strategy for small business owners across the US. You'll blend strategic ownership with hands-on execution — bringing deep social media expertise, including paid social, to a role that sits at the intersection of culture, creativity, and commerce. Based in New York, NY, you'll report directly to the Lead of Brand Creative and Advertising Strategy, manage one direct report, and partner closely with cross-functional teams and external agencies to ensure the brand's social and cultural presence is consistent, current, and compliant. This is your chance to shape how a nationally recognized brand sounds, looks, and shows up in culture for small business owners nationwide.

Job responsibilities

Own the always-on social media strategy and content calendar, ensuring the brand shows up consistently and compellingly across platforms

Lead creator and influencer partnerships and workstreams from campaign development through execution, driving authentic cultural relevance

Develop and execute localized and regional campaign strategies across markets to deepen community involvement and brand resonance

Manage and develop one direct report, fostering growth and performance within the team

Partner with paid, earned, and owned teams — including PR, Talent & Culture, and Brand Center of Excellence — to ensure a consistent brand presence across all channels

Collaborate with external agencies and vendors to support social and influencer programs at scale

Monitor social and cultural trends to keep the brand's presence current, relevant, and ahead of the curve

Present social and culture strategy, performance results, and recommendations to senior stakeholders

Ensure all social content aligns with brand, regulatory, and compliance standards

Manage budgets, business casing, and vendor relationships tied to the programs and campaigns you lead

Translate business and marketing objectives into compelling campaign narratives and creative briefs

Required qualifications, capabilities, and skills

Formal training or certification on Marketing & Communications concepts and 7+ years applied experience

Demonstrated experience managing paid social media strategy and brand campaigns at scale

Proven experience developing and executing creator or influencer campaigns

Direct people management experience with a track record of developing talent

Strong written and verbal communication skills, including the ability to present confidently to senior stakeholders

Experience managing external creative or marketing agencies and vendors

Demonstrated ability to manage production for photo or video shoots, including casting, contracting, and pre- and post-production

Willingness and ability to travel on weekends to support campaign shoots and on-site production needs

Preferred qualifications, capabilities, and skills

Experience leading integrated campaigns spanning paid, earned, and owned channels

Background in financial services or banking marketing

Experience with localized or regional marketing strategy across multiple markets

Experience marketing to small business owners or entrepreneurs

Familiarity with FDIC regulations, disclosures, and related compliance requirements in marketing content

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term. Lead an always-on social and culture strategy for small business owners at Chase.