Customer Care Specialist

Now hiring for a Customer Care Specialist

Location: Minnetonka, MN

Pay Rate: $20.00 per hour

Schedule: 1st Shift | Tuesdays, Wednesdays, Thursdays (9:30 AM – 6 PM) + Saturdays and Sundays (10:30 AM – 7 PM)

Talk, Solve, Smile—That’s the Job.

Looking for Customer Care Specialist jobs in Minnetonka where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This position is responsible for providing information about the Company’s products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels.? This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.

If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates.

Job Duties

Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers

Enter orders received via e-mail, EDI, phone or other communication channels

Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care

Assist customers in navigating to and using website

Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing

Respond to customer non-technical problems in a timely fashion

Identify opportunities to cross-sell or up-sell products from customer-initiated contacts

Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received

Maintain current knowledge of company products and processes through training and other available resources

Follow established procedures to complete work

Perform work at or above pre-established performance objectives

Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace

Cooperate in Safety Programs, initiatives, and investigations.

Education Requirements

High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing

Bachelor’s Degree in marketing, sales, finance, or other business-related field

Previous experience with SAP application and contact management (ACD) system

Experience Requirements

Ability to multi-task and manage several duties simultaneously is essential

Demonstrated customer-focus orientation

Outstanding listening, comprehension and oral/written communication – including grammar, spelling, punctuation and writing composition skills

Strong attention to detail, organization and follow-through skills

Strong problem-solving skills

High degree of professionalism including flexibility and willingness to change schedules to meet customer needs

Proven ability to work independently and as a member of a team

High degree of confidence and resourcefulness

Proven reliability – attendance and punctuality

Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages

Strong 10-key and keyboarding skills

Preferred Qualifications

Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages

Physical Capabilities

Frequent computer, keyboard, and 10-key use.

Regular telephone or headset use.

Reading on-screen product and order information.

Likely extended periods of desk work.

Benefits

Competitive Weekly Pay

Comprehensive Benefits including medical, dental, and vision coverage.

Life Insurance and Disability Insurance for added peace of mind.

Optional 401(k) Plan to help you prepare for the future.

Supportive Team Environment focused on professional growth and customer success.

“The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me.” Staffmark Associate

Good vibes, good pay, good people. Join us — Apply here.

What You Will Do

As a Customer Care Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Care Specialist helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Customer Care Specialist supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.