Customer Support Specialist

Schedule: Full Time

Job Type: On-site

Salary Type: Hourly

Req #: 3438

About the Role Uber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.

In this role, you’ll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.

Schedule: Monday–Friday, 08:00-5:00 PM

Saturday Rotation: This position includes a rotating Saturday schedule, with coverage required on the last Saturday of each month. Responsibilities are shared among three team members, resulting in approximately four Saturdays per year per employee.

What You’ll Do

Manage high-volume daily logistics execution activities in a fast-paced operational environment

Coordinate and execute shipments using Transportation Management Systems (TMS)

Perform track-and-trace activities to ensure shipment visibility and on-time performance

Support manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quickly

Handle a high volume of email communication with customers, carriers, and internal teams

Assist with shipment planning, expediting, and transportation coordination

Serve as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communication

Proactively identify and resolve shipment delays, service failures, and operational challenges

Coordinate shipment appointments utilizing external websites and communication tools

Update shipment milestones and load statuses throughout the transportation lifecycle

Support onboarding and setup of new receivers, vendors, suppliers, and system users

Maintain strong customer and carrier relationships while ensuring service expectations are exceeded

Assist with detention tracking and accessorial communication

Develop a strong understanding of customer operations, workflows, and supply chain needs

Basic Qualifications

High school diploma or GED equivalent

2+ years of customer service, transportation, logistics, or supply chain experience

Basic proficiency with Google Workspace or Microsoft Office

Strong communication, organization, and multitasking skills

Preferred Qualifications

Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field

3+ years of logistics or transportation industry experience

Experience supporting manufacturing or plant operations environments

Advanced proficiency with Google Workspace or Microsoft Office Suite

Ability to thrive in a fast-paced, customer-driven environment with shifting priorities

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.