Strategic Accounts Manager IAA
RB Global
Remote (US) · Posted November 4, 2026
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How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
The Strategic Account Manager is responsible for building, maintaining, and nurturing strong business relationships with select Demand customers to maximize IAA’s revenue and customer experience scores. The Strategic Account Manager will communicate regularly with designated customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with IAA. The Strategic Account Manager will work closely with the Inside Sales team, Operations, and Buyer Services to assist with customer service. This role reports to the Manager of Account Management.
Build and maintain strong brand trust with designated accounts
Understand the products, services, and tools customers use to operate their business
Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio
Monitor the performance of key accounts and facilitate timely interventions
Manage customer expectations and satisfaction
Identify and present opportunities that may generate incremental revenue or create efficiencies
Handle client queries and find innovative solutions to solve complex customer problems
Understand how to be an effective listener and take action given the customer feedback provided
Provide superior customer service and adhere to IAA’s Customer Care Values
Collaborate closely with other members of the Marketplace Demand team to execute customer growth and engagement strategies
Lead monthly meetings with customers
Establish efficient communication methods and liaisons between key customers and internal departments
Flexible and willing to perform other tasks as assigned
2+ years of Sales or Account Management experience
2+ years of experience in the automotive industry
BI portal experience is an asset
Great oral and written communication skills
Exhibits great collaboration skills, with a willingness to work with cross-functional teams
Capable of making decisions when customer problems and/or opportunities arise
Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards
Understands IAA’s Customer Care Values and practices them daily
Capable of meeting and/or exceeding growth and retention goals
Proficient in Microsoft suite of products
Willing to travel 10%