Client Operations Manager- 3704257

Job Title: Client Operations Manager

Location: New York, NY 10019

Salary/Payrate: $130K to $160K

Work Environment: Hybrid (#1 of days WFH) / Remote

Term: Fulltime

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets

hired

Job Description:

Our client, an international, AmLaw 100 firm, is looking to hire

a Client Operations Manager at their offices in New York City.

The position will allow for a hybrid work schedule with 4 days a

week onsite, 1 remote, and will pay an annual base salary of

$130K to $160K plus a performance-based bonus and comprehensive

benefits package.

Exciting opportunity to join innovative and expanding group

within the Finance Department, working with cross-functional

teams focused on providing operational support and innovative

solutions for strategic clients’ portfolio of matters. The Client

Operations Manager plays a key role in shaping how the firm

supports client needs by directly engaging with internal

stakeholders and external clients, elevating the client

experience through consistent, high-quality support.

Main Responsibilities:

Client Engagement and Solutions:

* Proactively assess and identify potential issues across matter

portfolio, taking ownership of the solution and reporting-up to

internal stakeholders.

* Serve as the primary point of contact for client support

requests from Legal and Finance stakeholders regarding general

policies and guidelines, including engagement terms, accruals and

budgets.

* Serve as the primary point of contact for complex client

challenges, following through to resolution while also

identifying areas of improvement, collaborating with multiple

teams to successfully implement.

* Participate in collaborations with cross-functional operational

teams supporting the client engagement to maximize efficiencies

and information- sharing.

Relationship Management:

* Own key stakeholder and client relationships, including regular

communications to understand and anticipate needs.

* Translate client needs into actionable workflows for broader

team, ensuring consistent and timely delivery of support across

multiple matters and practices.

* Respond to internal and external client inquiries throughout

the engagement with a solutions-focused mindset while managing

expectations and timelines.

* Develop and implement communication plans to ensure visibility

of key financials and relationship issues across multiple

relationship partners and legal teams;

* Support strategic reporting and insights, working with Director

to establish KPIs for strategic clients and design dashboards to

present complex engagement and financial data in a meaningful

way.

Team Support:

* Manage a growing team Analysts and Specialists, serving as the

go-to resource for direct reports and providing oversight to

drive consistent client support in a cooperative team setting.

* Develop and implement team protocols and standardized workflows

to support complex client engagements across a range of practice

areas, while also actively contributing to day-to-day client

needs.

* Adhere to strict confidentiality regarding firm/ client

information and financial data

Qualifications:

* Strong academic background; Bachelor’s degree required.

* 6+ years of experience in client-facing financial or

operational role, preferably in a law firm or professional

services environment; experience with legal billing a plus.

* 2+ years of direct management experience with a track record of

developing high-performing teams and fostering mentorship.

* Demonstrated success in stakeholder relationship management,

with the ability to navigate complex dynamics in a

cross-functional setting.

* Proactive problem-solver, able to identify causes and implement

impactful solutions both independently and through

collaboration.

* Exceptional written and verbal communication skills; must be

comfortable reporting-up internally and engaging with external

clients.

* Strong organizational skills; unerring attention to detail with

the ability to manage multiple timelines and interconnected

workflows simultaneously while responding to shifting

priorities.