Senior Product Manager - Platform

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.

Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2 https://www.g2.com/products/tremendous/reviews.

Tremendous is profitable and growing without outside investors. We’re a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.

About the role

We're looking for a Senior PM to make Tremendous more secure while keeping it easy to use. You'll work on customer-facing features like account security and API permissions, as well as internal tools and workflows for accessing customer accounts and handling sensitive data. You'll partner with our Core Engineering and Infrastructure teams, spending most of your time with Core Engineering. Your job is to understand customer and internal user needs, weigh security risks against usability, and turn those tradeoffs into clear product decisions.

Today, the product management org is seven PMs, led by a co-founder who serves as Head of Product.

You will

- Own product priorities across Platform. Work with each team's engineering manager, our Director of Engineering for Platform, and stakeholders to identify problems, set priorities, define requirements, and measure results.

- Work closely with engineers. Understand technical constraints and evaluate tradeoffs with engineers to choose solutions that balance security, usability, and effort.

- Frame up problems. You’ll be expected to explain what problems we are solving and why. This helps our engineers and designers understand how to solve those problems.

- Conduct research and analysis. In order to frame those problems well, you’ll need to collect supporting evidence–from user interviews, market research, and competitive analysis.

- Work with designers and engineers to devise solutions. PMs set requirements and then work with designers and engineers to select appropriate solutions.

- Collaborate without meetings. Tremendous has an async, non-meeting culture. This can be tricky if you're used to doing PM work in meetings.

- Persuade with a light touch. Not everyone will agree on priorities. It's the PM's job to drive decisions while keeping people in the process.

- Report back on what’s working. Once we ship, you’ll be responsible for helping the team understand the impact of their work.

Projects you might work on:

- Account security. Add passkeys and self-serve SSO, encourage or require two-factor auth, and add extra verification for risky actions like password changes or unusually large orders.

- API security. Give API keys spend caps and fine-grained permissions, flag unusual activity like requests from a new IP address, and support automatic key rotation.

- Product fixes for security findings. When a researcher reports an issue through our bug bounty program, design the product change that fixes it. For example, we reworked account invitations so invited users have to explicitly accept.

- Data and compliance. Decide what data we keep, for how long, and what we delete. Lead compliance work for customers in regulated industries like healthcare.

- Business alerting. Decide which business metrics need alerts, like a sudden drop in order volume, and where to set the thresholds.

- Internal access. Design safer ways for employees to access customer accounts and sensitive systems while keeping support and operations effective.

You have

- 6+ years building and shipping software as a designer, engineer, or product manager at tech companies.

- 2+ years as a PM at a growth-stage startup.

- A technical degree, like computer science or engineering. Time as a software engineer is a plus.

- Strong technical fluency. You hold your own in technical discussions with engineers.

- An interest in security and solving complex problems for customers and internal teams.

- Strong product intuition. You can look at a problem and see the right solution.

- The ability to take a long-term strategy and a big feature backlog and translate that into roadmaps.

- Outstanding written and verbal communication skills. We’re a documentation-first culture, and this role requires communicating effectively with senior stakeholders.

- Comfortable making decisions without perfect information and moving work forward without being told to.

- Genuine empathy for users and teammates. You want to understand their problems.

What's cool about the role

- Competitive pay and equity. Base salary for this role: $225,000 - $300,000.

- Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.

- Fully remote. Work from anywhere in the Americas.

- Great culture. Read more about how we work in our public handbook https://handbook.tremendous.com/.