Senior Customer Success Manager, Legal Tech & Law Firms
Law Business Research
New York, NY · Posted November 3, 2026
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November 2026
- #1Best cities for operations jobs1,429 openings · of 100
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Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
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How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
...Centellic, a global information and intelligence business, seeks a Senior Customer Success Manager in New York to manage a portfolio of strategic legal information subscriptions, including Law.com products. You will drive retention, adoption, and growth by leading onboarding...