The Global Fluid Network Lifecycle Services Product Manager is responsible for defining, developing, and scaling Vertiv’s global lifecycle service offerings for liquid cooling systems, fluid distribution networks, and thermal management infrastructure . This role owns the service portfolio strategy from concept through global deployment, ensuring offerings are serviceable, scalable, and digitally enabled.

The role partners closely with regional services teams, thermal product management, engineering, and digital teams to launch new service initiatives, establish standardized delivery models, and drive installed base penetration and recurring services revenue.

Key Responsibilities

Service Portfolio Strategy & Development

Define and own the global lifecycle services roadmap for fluid networks and liquid cooling infrastructure

Translate customer reliability, uptime, and efficiency needs into standardized service offerings

Develop clear service definitions including scope, entitlements, and differentiation

Global Deployment & Regional Enablement

Coordinate with regional services teams to deploy global offerings consistently

Develop and maintain:

Statements of Work (SOWs)

Standard Operating Procedures (SOPs)

Service delivery playbooks

Support regional adaptations while maintaining global standardization

New Service Launch & Innovation

Lead market research and competitive analysis for new thermal and fluid services

Launch new service portfolios including pilots, global rollout, and enablement

Partner with engineering and product teams to influence design for serviceability and digital readiness

Commercialization & Value Pricing

Define value‑based pricing methodologies aligned to customer outcomes (uptime, efficiency, risk reduction)

Partner with Sales and Finance to establish pricing guidance and margin targets

Support sales enablement with value messaging and ROI narratives

Lifecycle Performance Management

Monitor service adoption, execution quality, and customer outcomes

Continuously refine offerings using field feedback and performance data

Qualifications

7–12+ years in lifecycle services, product management, or thermal infrastructure roles

Experience with liquid cooling, CDUs, or fluid systems in critical environments

Strong cross‑functional and global collaboration skills

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES : Safety . Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com .

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