Head of Product - New York City, USA

All full-time roles Head of Product - New York City, USA

As the Head of Product at heva, you will define and lead the product strategy for the company’s next stage of growth. We are specifically looking for a design-native product leader—someone who began their career in product design, developed exceptional product intuition and systems thinking, and evolved into product leadership. This is a hands-on leadership role for a builder who deeply understands product experience, user behavior, workflow design, and business outcomes. You will work directly with the CEO, engineering, AI, design, and operations teams to shape how our platform evolves across provider workflows, patient experiences, AI assistant behavior, payments, and operational infrastructure. This is not a traditional product management role centered around roadmap administration and stakeholder coordination. We believe the future of product leadership—especially in AI-native companies—belongs to leaders who combine: • product design taste • systems thinking • customer obsession • product strategy • execution rigor As an early product leader, you will help define not only what we build, but how product decisions get made at heva.You will spend approximately 40% of your time driving product strategy and execution, 30% working directly with customers and product discovery, 20% shaping product experience and workflow design, and 10% building the product organization. Product USA Full Time

Locations

New York City USA

What you'll do

Define and own heva’s product vision, strategy, roadmap, and execution priorities aligned with company growth objectives.

Lead end-to-end product development across AI workflows, patient experiences, provider operations, payments, and platform infrastructure.

Drive product discovery through direct observation of provider workflows, patient interactions, and operational pain points.

Partner closely with engineering and AI teams to shape conversational systems, automation workflows, AI interaction models, and intelligent product behavior.

Collaborate deeply with design—or directly contribute to design thinking—to ensure exceptional product quality and usability.

Translate fragmented operational workflows into elegant, scalable product systems.

Own product prioritization, experimentation, release planning, and iteration cycles.

Build intuitive workflows across mobile, conversational, operational, and payment experiences.

Define trust-sensitive AI experiences where automation and human escalation must work seamlessly.

Build strong alignment between product, engineering, design, operations, and executive leadership.

Define and monitor product KPIs including activation, conversion, retention, automation efficiency, and GMV-related metrics.

Recruit and scale the product organization over time, including product managers, product designers, and embedded product roles.

Help define heva’s product principles, design standards, and long-term product culture.

What we're looking for

8+ years of product experience, with a significant foundation in product design.

Previous background as a Product Designer, Senior Product Designer, Staff Designer, Design Lead, or equivalent.

Proven evolution into product leadership, product strategy, or product management roles.

Exceptional product taste and strong UX intuition.

Proven track record of shipping successful digital products from concept to scale.

Strong experience designing and building workflow-heavy SaaS, healthcare, marketplace, fintech, or AI-native products.

Deep understanding of user-centered product development and customer discovery.

Strong systems thinking with the ability to simplify complex operational problems into elegant product solutions.

Familiarity with AI-native product concepts including LLM workflows, conversational UX, agentic systems, automation, and trust/escalation patterns.

Experience working closely with engineering teams on product architecture and implementation decisions.

Comfortable using design tools and participating meaningfully in design critique and product experience decisions.

Strong analytical and business judgment.

Excellent communication and leadership skills.

Comfortable operating in ambiguity with high ownership and execution speed.

Experience in healthcare or international operational businesses is a strong plus.

Spanish fluency is a strong plus.

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