Champion the consumer voice across all digital touchpoints, translating patient and family feedback into intuitive technology solutions that eliminate friction in care delivery.

Lead the systemwide rollout of key digital experience platforms, partnering with clinical, operations and technology teams to ensure tools are adopted smoothly and effectively at scale.

Guide cross-functional development teams with data-driven insights to prioritize digital features that directly improve patient satisfaction and streamline workflow for frontline caregivers.

Build strong alignment among national and local executive leaders, breaking down operational silos to deliver a unified, compassionate consumer experience across every market.

Drive comprehensive change management and project governance strategies to mitigate implementation risks, track measurable outcomes and keep complex technology initiatives on schedule.

Licensure / Certification / Registration

Required Credential(s): None Required.

Education

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

Minimum five years of progressive leadership experience driving consumer experience (CX), digital enablement or technology product rollout strategies within a complex, highly matrixed organization.

Demonstrated track record of large-scale change management and cross-functional project leadership, successfully partnering across clinical operations, IT and executive teams to implement enterprise technologies.

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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