General Manager - Austin

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Location 3120 Palm Way, Austin, TX, 78758, United States

Base Pay $75,000.00 - $85,000.00 / Year

Other Compensation + 20% quarterly bonus potential

Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

Welcome All- We are all in it together

Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other

Lead with Heart- We operate with empathy and integrity

Rise Up- We take initiative to make things better

Savor It- We are present and find the fun!

THE ROLE: GENERAL MANAGER

General Managers collaborate with District Managers to oversee all operations, and the overall financial wellbeing of the bakery. General Managers provide on-the-ground leadership to ensure retail, baking production, and operations standards are met. The ideal General Manager candidate has strong problem-solving, decision making and leadership skills, with the ability to manage a clear growth path for the bakery.

What We’re Looking For

People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members

Strong communication & interpersonal skills; team-oriented with a positive attitude

Maintain a high level of professionalism and care: be adaptable, flexible, and patient

Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled

Ability to continuously motivate and inspire team members and set a positive example for the team

Ability to establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreach

Must have strong financial acumen to manage the bakery’s budget, to control costs, and maximize profitability

Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Management

Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)

Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store

Demonstrate strategies for resolving conflicts and handling difficult conversations with team members

Manage team member performance through assessment techniques, coaching, and regular development opportunities

Customer Service

Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner

Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same

Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery

Troubleshoot customer complaints to quickly resolve issues and evaluate customer reviews on platforms (Yelp, Google, DoorDash, Uber Eats, and Toast)

Operations

Manage the bakery’s budget pursuant to P&L, control costs, maximize profitability, and maintain a weekly business analysis routine

Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards

Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared

Manage cash reconciliations, audit time sheets, close payroll, and ensure inventory is entered accurately

Growth Management

Maintain a business analysis routine to stay on target with KPIs, review P&L with District Managers, and ensure all finances are accurately recorded

Develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling, community-based activities, or marketing activations)

Establish relationships with suppliers, businesses, and organizations for meaningful partnerships

Requirements

Bachelor’s degree in business, hospitality, or relevant field of study preferred

Minimum 4-5 years of food service, QSR, or retail experience, with at least 2-3 years of management experience required

Adept knowledge of Toast POS system

Open availability: ability to work mornings, nights, weekends, and holidays

Ability to work 50 hours per week

Ability to lift/push 25-50 pounds

Stand/walk for an 8-hour shift (exc