Program Manager- Commercial Governance and Performance Management, Vice President

Join a team focused on making performance transparent, comparable, and action-oriented across a global service portfolio. You’ll help us scale a consistent operating model that strengthens governance, improves decision-making, and drives outcomes across regions and vendors.

Job Summary

As a Vice President, Program Manager in Global Amenity Services, you will help execute and scale the commercial governance and performance management agenda through a consistent, data-led operating model. You will support a centralized performance “decision engine” that standardizes key performance indicators (KPIs), increases performance and cost transparency, and enables pricing governance. You’ll partner closely with Functional Leads, Sourcing, Finance & Business Management (F&BM), Program Management Office (PMO), Product/Technology, regional leaders, and Risk & Controls to ensure performance reporting is trusted, comparable, and decision-ready.

Job Responsibilities

Establish a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.

Translate strategy and functional priorities into measurable frameworks linking service outcomes, roadmaps, and economics.

Define and maintain “golden metrics” and “golden data” standards so leadership can rely on trusted, consistent inputs across regions, vendors, and service lines.

Deliver cost-to-serve transparency and insights that inform pricing governance, investment prioritization, and remediation actions.

Support pricing governance by enabling decisions that balance global principles with local market needs and vendor economics, backed by measurement and controls.

Strengthen vendor governance through KPI-anchored performance narratives, benchmarking, and driver-based insights that support Quarterly Business Reviews and corrective actions.

Create structured mechanisms for raising standards exceptions, surfacing issues, quantifying impacts, documenting rationale, and driving timely decisions via defined forums and escalation paths.

Produce monthly performance packs and anomaly insights that highlight trends, issues, and actions with clear owners.

Enable centralized, data-driven decisions for new launches and for optimizing existing offerings.

Partner with Product/Technology to define the performance data roadmap and dashboard strategy that supports portfolio accountability.

Drive “decision hygiene” through clear inputs, thresholds, ownership, action tracking, and follow-through across stakeholders.

Required Qualifications, Capabilities, and Skills

7+ years of demonstrated experience in performance management, analytics, business operations, finance, commercial strategy, or similar roles in complex, multi-site environments.

Strong analytical and commercial acumen, including KPI discipline, cost-to-serve and unit economics, pricing levers, and the ability to convert data into executive-ready insights.

Proven ability to influence and drive alignment in a matrixed environment across functional, regional, and vendor partners.

Ability to build and run repeatable processes and operating cadences, including action tracking and continuous improvement.

Experience defining requirements and translating business needs into scalable reporting and dashboards.

Excellent communication skills (written and verbal), with the ability to build concise materials for operating reviews and executive updates.

Bachelor’s degree required.

Preferred Qualifications, Capabilities, and Skills

MBA or equivalent advanced degree.

Experience supporting pricing governance frameworks, controls, and decision forums in a global operating model.

Experience building benchmarking and anomaly detection approaches for performance management.

Familiarity partnering with Risk & Controls to strengthen measurement integrity and governance.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Build a data-led governance model that turns trusted metrics into clear decisions and measurable performance outcomes.