Resident Services Director
Retirement Living
San Mateo, CA · Posted October 23, 2026
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November 2026
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How AI is used in this kind of work
AI use among residential advisors is little observed so far. Measured exposure for residential advisors: 7% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
Overview
At The Peninsula Regent, you'll find more than a job. You'll find a community where residents thrive and team members are empowered to make a meaningful difference every day. As part of Pacific Retirement Services, we are committed to creating exceptional experiences while helping older adults lead fulfilling lives. We're seeking a compassionate and experienced Resident Services Director to provide strategic leadership and elevate the resident experience throughout our community.
What You'll Do
Lead the Resident Services department and promote a resident-centered culture.
Oversee resident transitions and coordinate support for complex resident needs.
Develop, coach, and support a high-performing Resident Services team.
Build strong relationships with residents, families, team members, and community partners.
Ensure operational excellence through effective communication, compliance, and accountability.
Pay: $93,000k - $142,000k annually DOE
About You
Three or more years of leadership experience in senior living, healthcare, or a related setting.
Bachelor's degree in social work, nursing, psychology, gerontology, or a related field preferred.
Demonstrated ability to lead teams and manage complex situations effectively.
Strong organizational, interpersonal, and communication skills.
Knowledge of resident services, elder care, and applicable regulations.
At our community, your work makes a difference and we want your benefits to make a difference for you, too. We offer a comprehensive benefits package designed to support your health, financial wellbeing and life outside of work.
Medical coverage with multiple plan options; 90% of employee premiums and 50% of dependent premiums covered
Dental and vision coverage; 90% of employee premiums and 50% of dependent premiums covered
Paid Time Off plus paid sick leave from the first day
401(k) with 4% employer match plus profit sharing
Free onsite employee parking
Apply Today!
If you're a compassionate leader who is passionate about enhancing the lives of older adults while building strong teams and exceptional resident experiences, we'd love to hear from you. Apply today and discover the rewarding career opportunities waiting for you at The Peninsula Regent.