PACT Clerical Associate/Administrative Assistant

Job Summary

Administrative Associate (PACT Teamlet)

Overview: Aptive Resources, in partnership with Valor Healthcare, is hiring an Administrative Associate to provide clerical and scheduling support to the Primary Care PACT team at the proposed Yreka, CA CBOC, pending VA contract award.

Location: On-Site | Yreka VA Community-Based Outpatient Clinic (CBOC), 807 S. Main St., Yreka, CA 96097

Schedule: Monday–Friday, 7:30am–5:30pm (Clinic Operating Hours); 8:00am–4:30pm Patient Schedule Hours

Employment Type: Full-Time Contract

Primary Responsibilities

Provide clerical support and administrative functions to PACT staff

Collaborate on logistical elements of care coordination within comprehensive care management plans

Provide guidance to patients navigating the VA health care system and administrative processes

Provide scheduling services in accordance with VA policies and guidance

Manage front desk operations and appointment scheduling; process patient intake and eligibility

Maintain scheduling accuracy >95% and process patient check-in within 5 minutes of arrival

Minimum Qualifications

Education/experience demonstrating clerical support and administrative skills

Completion of scheduling training per VA policy and guidance

Training in VA systems (e.g., CPRS, VISTA) preferred

Meets VA Qualification Standards for Medical Support Assistant

Must hold a current, full, active, and unrestricted license/certification (as applicable to the position) in California, or otherwise meet VA Qualification Standards for the position.

Must successfully complete VA credentialing/privileging review and a background investigation (cleared through OPM via the VA Security and Investigations Center) prior to starting work; PIV credentialing required.

Must complete required VA mandatory training and maintain current licensure/certification documentation annually.

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.