Insurance Complaint Analyst 3

About Us: The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn . CSD is seeking a professional, detailed and research-oriented candidate to fill an Insurance Complaint Analyst 3 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their complex insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable. If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans. Your Key Responsibilities include but are not limited to the following: Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses Identify possible violations of insurance laws Make appropriate referrals to other divisions Maintain records of investigation Communicate complaint analysis and findings verbally and in writing in a professional manner Assist consumers via telephone with insurance related questions and provide appropriate response Performs other duties as assigned