Senior Manager of Brokerage Operations

Company Description : Our client is a third-party logistics solutions partner dedicated to utilizing technology combined with diverse backgrounds and knowledge developing custom transportation solutions. Their proactive approach and commitment involvement in a shipment from the moment it is quoted to arrival at its final destination provides a client-centric experience for their clients and carrier partners. Our client is dedicated to worldwide logistics—LTL, truck load, air & ocean freight.

The Position

Job Title : Sr Manager of Brokerage Operations

Job Type : Full-time; Hybrid

Responsibilities :

Oversee multiple transportation operations departments, including Truckload, LTL, International, and Expedited/Special Services, with the greatest priority on FTL and LTL.

Lead and develop department managers, establish accountability, and improve collaboration and consistency across the operations team.

Evaluate current workflows, processes, team structure, workload distribution, and operational bottlenecks, then recommend improvements to increase efficiency and scalability.

Partner directly with the IT Director and internal technology team to improve TMS functionality, automate manual processes, explore AI-enabled workflows, and enhance reporting and analytics.

Monitor operational performance, service levels, productivity, profitability, margins, cost-to-serve, claims exposure, and other KPIs.

Maintain and strengthen relationships with carriers, station partners, agents, and other transportation partners.

Support operational escalations, service issues, carrier-related challenges, and cross-functional problem-solving.

Provide oversight of carrier compliance, claims, and risk-related processes

Work indirectly with Sales and Inside Sales to support shipment execution and ensure operations are aligned with customer and commercial needs.

Bring an outside perspective, fresh ideas, and positive leadership energy to help motivate the team and challenge existing processes.

Experience :

10+ years of experience in transportation, freight brokerage, or third-party logistics (3PL)

5+ years of experience leading multifunctional operations teams, managing department leaders, and coaching and developing teams.

Demonstrated experience overseeing multiple transportation functions, with strong FTL and LTL operational knowledge and exposure to international freight, expedited services, and intermodal.

Proven ability to evaluate operational processes, identify bottlenecks, implement improvements, and deliver measurable results

Experience partnering with IT teams to improve workflows, automate manual processes, and implement technology-driven solutions.

Strong knowledge of transportation management systems (TMS) and DAT, Trucker Tools, CRM platforms, and reporting tools

Experience working with carriers, carrier sales teams, agents, and station partners, with an understanding of brokerage operations and station-agent models.

Experience with P&L ownership, margin management, financial performance, or operational cost optimization is a plus.

Exposure to carrier compliance, claims management, and transportation risk management is beneficial.

Strong leadership, communication, and relationship-building skills, with the ability to motivate teams, establish accountability, build trust with managers

Bachelor’s degree in Supply Chain, Logistics, Transportation, Business Administration, or a related field required.

Location : Warrenville, IL

Compensation Details : This position offers a competitive base salary + bonus