The Manager, Strategic Sourcing Tools and Operations is a key leader within Sourcing and is accountable for the strategy, development, implementation, and ongoing performance of the software tools, dashboards, and enabling processes available to the JetBlue Strategic Sourcing organization and its key stakeholders. The Manager leads and develops a team of project management professionals, establishes the product and technology roadmap for the function, and ensures investments in tools and analytics solve priority business problems, scale effectively, and drive measurable financial and operational outcomes for JetBlue.

The ideal candidate combines strong people leadership, product and program management, data fluency, and stakeholder influence. They can translate Sourcing strategy into a prioritized portfolio of technology and process initiatives, guide teams through ambiguity, and drive alignment across Legal, Procurement, Operations, Technology, Data Engineering, and senior business stakeholders. They set clear expectations, develop talent, make sound tradeoffs across competing priorities, and deliver solutions while aligning to JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities:

Lead, coach, and develop the Strategic Sourcing Tools and Operations team, establishing clear objectives, accountability, development plans, and performance expectations

Establish the strategy and multi-year roadmap for Sourcing tools, analytics, automation, and enabling processes based on organizational priorities, stakeholder needs, and measurable business value

Own portfolio prioritization and resource allocation across new capabilities, enhancements, maintenance, and process improvement initiatives; make tradeoffs across scope, timing, risk, and value

Provide direction and oversight for front-end and back-end development of select tools, including solutions built on no-code and low-code platforms (i.e., Airtable), while ensuring appropriate technical partnership and governance

Lead stakeholder engagement with Sourcing leadership and key partners to define business outcomes, establish requirements, resolve competing priorities, and secure alignment on major decisions

Oversee product and project roadmaps, development timelines, program risks, issues, scope changes, dependencies, budgets where applicable, and delivery commitments across the portfolio

Direct complex, cross-functional programs across AI/ML development, data ingestion, contract analytics, workflow automation, and integration with operational systems

Serve as the primary liaison with BP Performance Management, Legal, Procurement, Technology, Data Teams, and other senior stakeholders for the Sourcing tools and operations portfolio

Partner with Data Engineering, AI/ML, Technology, and governance teams to establish scalable approaches to data sourcing, data quality, architecture, system integration, security, and controls

Establish quality and testing standards across the portfolio, including data validation, AI model output review, SLA extraction accuracy, user acceptance testing, and post-implementation performance measurement

Lead change management, stakeholder communications, adoption, training, and process redesign to ensure new capabilities are embedded into Sourcing ways of working and achieve intended outcomes

Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement

Other duties as assigned

Minimum Experience and Qualifications:

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Five (5) years of experience in Program Management, Technical Product Management, Product Management, Business Transformation, or a related field, including experience leading complex cross-functional initiatives

Proficiency with Microsoft Office Suite and tools such as Excel, SharePoint, PowerPoint, and Visio.

Demonstrated experience translating business strategy and stakeholder needs into product roadmaps, technical/data requirements, and executable programs

Working knowledge of AI/ML concepts, natural language extraction, automated document processing, data products, or related technologies

Strong Business Partner management, influencing, negotiation, and conflict resolution skills, including experience working with senior leaders

Demonstrated people leadership, coaching, performance management, and talent development skills

Excellent problem solving, prioritization, decision making, and structured thinking skills

Ability to communicate complex topics clearly to technical and non-technical audiences and exercise sound judgment in executive communications and escalation

Available for occasional overnight travel (15%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Experience leading teams responsible for business technology, analytics, automation, product management, or operational transformation

Experience leading cross-functional, medium-large-scale programs with internal teams and external business partners

Knowledge of no-code/low-code platforms, business systems integrations, relational databases, data governance, and modern analytics environments

Knowledge of Strategic Sourcing, Procurement, Contract Management, or the airline industry

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:

The base pay range for this position is between $114,000.00 and $170,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

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