Manager Labor Relations

Manager, Labor Relations

Position Summary

The Manager Labor Relations reports to the Director Labor Relations and is responsible for managing labor relations, including the grievance/mediation/arbitration and negotiations processes, with leadership, Legal and Crew Relations for unionized work groups and maintaining our culture and positive relations with those work groups. The Manager is an effective communicator and consensus builder and enjoys interacting with people at different levels within the organization and building and maintaining relationships. The Manager is comfortable working in a non-routine environment. The Manager is a skilled influencer, demonstrates solid time and project management skills, and is a resilient individual whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion and Fun.

Essential Responsibilities

Point-person for all People department related labor issues pertaining to Flight Ops/Dispatch, including administration and implementation of the collective bargaining agreements (CBA)

Act as People liaison at meetings relating to the grievance/mediation/arbitration/negotiations processes

Partner with operational leaders of the unionized work groups, Crew Relations, and the Legal departments as needed to help maintain consistency and ensure CBA and legal compliance

In conjunction with Sr. Analyst LR, oversee the grievance/mediation/arbitration processes and strategy for same

Support the grievance mediation and collective bargaining negotiations processes to include acting as first chair

Performs research and analysis and preparation of memoranda related to Labor Relations issues

Be the subject matter expert on top pilot/dispatcher concerns and track and drive progress towards resolution by actively managing projects and holding stakeholders accountable

Provide recommendations to leadership to drive change regarding variables that may influence our Direct Relationship with other workgroups including reviewing and maintaining policies

Create and deliver LR training in conjunction with other departments as needed to include investigative training and drafting of discipline

Counsel operational leaders and drive consensus on matters relating to LR processes

Is responsible for the oversight, development and growth of their Direct reports as well as Playing a significant role in the development of all other LR team members to support their engagement, growth, and goal achievement

Other duties as assigned

Minimum Experience and Qualifications

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Five (5) years of labor relations experience, including experience in drafting/negotiating collective bargaining agreements

Three (3) years leadership experience

Presenting and facilitating in front of senior leadership

Ability to appropriately compile and utilize data to make decisions

Ability to communicate and influence at all levels of the organization.

Familiarity with the Railway-Labor Act and knowledge of labor relations laws and best practices

Knowledge of other airlines’ labor issues and collective bargaining agreements

Proficient knowledge and use of Microsoft Office Suite products (e.g., Outlook, Word, Excel, etc.)

Available for overnight travel (30% to 50%)

Able to work flexible hours

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications

Bachelor’s degree in legal, labor or HR studies

Knowledge of contractual language

Airline operations experience (scheduling, airport operations, etc.)

Demonstrating solid project management skills and the ability to effectuate initiatives

Alternative Dispute Resolution (ADR) experience, practical or educational

Making proactive and educated decisions with minimal supervision

Demonstrating strong communication skills; written and verbal

Grievance mediation and arbitration experience

Understanding of the law(s)/precedent that govern labor and collective bargaining agreements

Organizational knowledge

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

Computer and other office equipment

Work Environment:

Traditional Office Environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position is between $103,000.00 and $170,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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