Customer Success Manager
Pump.co
San Francisco, CA · Posted October 19, 2026
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Where San Francisco, CA ranks
Where San Francisco, CA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for security jobs316 openings · of 20
- #1Best cities for technology jobs7,178 openings · of 100
- #1Best cities for financial services pay after cost of living$173k · of 33
- #1Best cities for entry-level jobs that want AI skills35% · of 100
- #1Best cities for entry-level jobs that want AI skills in the West Coast35% · of 54
- #1Cities with the most jobs that do not need a four-year degree in the West Coast902 jobs · of 47
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 115 open customer success manager listings that state pay, the middle half runs $94,500 to $135,000 and the median is $120,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
About the Role
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What You’ll Do
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Work directly with some of the fastest growing companies in the US
Help Pump scale effectively by handling support requests over phone, email and chat
Help us maintain a industry leading satisfaction rate with our customers
Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
Learn the Pump Platform inside and out to maximize effectiveness with our customers
What You Need
Ability to provide support to customers over email, slack, and in-app support channels
Excellent verbal and written communication skills
Experience collaborating closely with teams outside of support
Strong background in customer support via email and phone
Investigative and critical thinking skills
Desire for ownership and growth in role over time
Ability to work evenings and weekends as needed
Nice to Haves
Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
Benefits
Competitive compensation + equity
Comprehensive medical and dental coverage
401(k) plan
Generous paid time off, including 13 days of accrued PTO, 9 sick days, all 11 federal holidays, and a company-wide winter break from December 24 through January 1
Free lunch at the office
Free access to the building gym
Annual company-paid retreats
Developmental bonuses: support for professional development tied to cloud and related fields