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About the job

Position Summary:

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in supporting University of Dayton Faculty and Staff with a wide range of technical systems and applications remotely and on-site, traveling between offices and campus locations. The position is highly knowledgeable administering systems in an Active Directory environment and using client management tools to generate accurate, meaningful reports. Communication skills and a team mentality are key to this position.

This is a full-time, benefit-eligible position offering a comprehensive benefits package, including health, dental, retirement, paid time off, holidays and tuition assistance. Apply today!

Minimum Qualifications:

Associate’s degree OR five years of experience in an IT customer support services team role preferably in higher education Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, etc.) Prior experience and sound working knowledge of Active Directory architecture and administration Proven ability to configure and manage groups of workstations with client management tools Knowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and OSX operating systems Experience diagnosing and repairing computer hardware issues Proficiency working with customers in an enterprise networked print environment Excellent communication and relationship skills; demonstrated ability to communicate and build relationships at all levels of the organization including senior executives Excellent time management skills Ability to create technical and procedural knowledge and training resources Self-starter, motivator and team player Valid drivers license with low risk driving record

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s Degree Higher Education IT experience ITIL certification Experience with ITSM applications Experience in an enterprise IT environment Industry recognized technical certification Experience supporting Apple systems including mobile devices Basic scripting knowledge

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.