Mgr Workforce Management

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Manager of Workforce Management, you’ll provide leadership and operational oversight for workforce management support, governance, optimization, and sustainment activities. You’ll lead a team that helps ensure workforce management systems, processes, reporting, and integrations support operational, clinical, human resources, payroll, finance, and scheduling objectives.

Job Duties & Responsibilities

Provides leadership and oversight for workforce management application support, governance, optimization, and continuous improvement activities

Serves as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions

Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements, configuration changes, and operational requests

Leads workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders

Evaluates emerging workforce management capabilities and recommends opportunities to improve efficiency, scheduling effectiveness, staffing practices, compliance, and user experience

Oversees daily operational support for workforce management applications and related integrations

Ensures timely resolution of incidents, service requests, enhancement requests, and production support issues

Establishes service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans

Coordinates support activities among internal teams, information systems, vendors, managed service providers, and implementation partners

Develops governance structures and facilitates cross-functional committees and stakeholder forums

Evaluates business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices

Identifies opportunities for process standardization, workflow optimization, automation, and operational improvement

Leads planning, testing, validation, deployment, stabilization, and optimization activities for system upgrades, releases, enhancements, and implementations

Develops communications, training, and change-management strategies that support adoption of workforce management capabilities

Oversees workforce management reporting, metrics, and analytics to support workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making

Recruits, develops, coaches, and retains workforce management support staff

Assigns priorities, manages workloads, conducts performance evaluations, and supports professional development, cross-training, and succession planning

Qualifications

Bachelor’s degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field required

Five years of finance, human resources, information services, business, or related experience required

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.