Manager, Technical Operations

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RAYUS Radiology is looking for a Manager, Technical Operations to join our team. As a Manager, Technical Operations, you will be responsible for managing the technical operations of multiple centers, which includes planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This position is responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for their assigned center(s). This is a fulltime position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(50%) Center Operations

Remain visible at Centers and understands the Center's team member engagement level and workload

Implement programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound Operation

Analyze the operations of assigned Centers' as related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes

Develop and manage the budget for the technical operations(s) and recommends financial decisions for the Center

Monitor the performance and profitability of services offered

Provide ongoing and timely communication to management and team members regarding Center performance, team member performance, events, issues, etc.

In partnership with the Manager, Administrative Operations on Market initiatives and on-going Operations

Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities

Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service

Attends sales calls and lunch meetings with the sales team, providing operations knowledge

Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions

Maintains a safe environment for patients, technologists, radiologists and any other center team members with the assistance of the center safety coordinator

Ensures compliance with all HIPAA guidelines

(45%) Team Member Management

Oversee and assist with the training of new team members and supervisors, providing resource and technical expertise

Participate in team member performance management and evaluations, compensation recommendations and development.

Develops coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development

Leads regular team meetings and team member one-on-one discussions

Supports and conducts training efforts for continuing education for the technologists and nurses

Ensures all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.

Implement strategies to promote teamwork within the Center and Market

Collaborate with Chief Technologists to build high performing and engaged teams

(5%) Completes additional tasks and projects as assigned