Among customer service representatives, AI is already used for a large share of the tasks. Measured exposure for customer service representatives: 70% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Winnebago Industries has filed 2 layoff notices in the last twelve months, covering 78 workers, most recently October 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

About the job

Are you looking to join a growing company with a reputable brand? Newmar is seeking a Vice President of Customer Experience to join our team based in Nappanee, IN. The Vice President, Customer Experience is a member of the Newmar Executive Leadership Team and is responsible for the strategy, performance, and continuous improvement of the end-to-end ownership experience. This leader integrates the company’s customer experience functions to build loyalty, grow aftermarket value, and protect the Newmar brand. The role uses customer and dealer insights to set priorities, strengthen operational performance, and lead customer-focused transformation across Newmar and Winnebago Industries.

Day to Day of the Role:

Lead Newmar’s customer experience functions, including customer care, dealer support, warranty, parts, technical content, factory service, owner engagement, and digital tools.

Set the customer experience strategy and priorities for the full ownership journey.

Use customer and dealer feedback to improve products, services, and business decisions.

Grow the aftermarket business through parts, accessories, factory service, and related owner services.

Strengthen dealer service, technician training, customer education, and owner engagement.

Lead improvements in customer technology, digital tools, and service processes.

Resolve significant customer and reputation issues and protect the Newmar brand.

Build a strong leadership team and partner across Newmar and Winnebago Industries to improve business performance.

Key Attributes

Balances premium customer expectations with operating and financial discipline.

Builds credibility with owners, dealers, associates, and executive leaders.

Makes clear decisions across functional and organizational boundaries.

Leads change while maintaining trust and accountability.

Builds strong leadership teams and develops successors.

Communicates clearly and credibly in internal and external settings.

Education & Experience

Required

Bachelor’s degree or equivalent relevant experience.

12 or more years of progressive leadership experience across customer experience, service, warranty, parts, aftermarket, digital, or related functions.

Proven success leading senior leaders, cross-functional teams, and large-scale business transformation.

Strong business and financial experience, including responsibility for growing service, parts, or aftermarket businesses.

Experience using technology, digital tools, and data to improve the customer experience.

Preferred

Relevant graduate degree, such as an MBA.

Experience in manufacturing, durable goods, or a dealer-based industry.

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