Entry Level Collections Representative

Entry Level Collections Representative Needed for a Public Sector Collections Agency in San Antonio, TX – Hiring Immediately!

Job ID: 25848

Pay Rate: $36,400K/YR – $38,480K/YR +Monthly Bonus

Location: Onsite in San Antonio, TX

Employment Type: Contract to Hire

Schedule: 2nd Shift

A public sector agency providing customized collection programs for its clientele is seeking a Collections Representative to be part of the solution, using empathy and negotiation skills helping customers create debt resolution plans benefiting all parties.

This role is vital to the firm’s fast-growing team, offering exciting opportunities to advance your career and earnings! The organization is growing like crazy and offers opportunities to grow both your compensation and your career!

What Your Day Looks Like:

Proactive Account Management: Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery.

Customer-Centric Communication: Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.

Negotiation and Problem-Solving: A key part of the job is negotiating payment plans, settlements or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.

Documentation and Reporting: Maintaining accurate and detailed records is essential. Will use our company database to log all communication, update account statuses, and document all actions taken. This ensures a clear audit trail and helps the team stay organized.

Compliance and Regulation: Will be expected to follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA, HIPAA, etc.), to ensure all collection activities are conducted legally and ethically.

Other Duties as Assigned

What You Bring:

High school diploma required (or equivalent).

Minimum of 1 year of experience in a call center environment.

Previous experience in collections, credit, or a related field is highly preferred.

Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys, etc.) preferred.

Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred.

Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook).

Ability to navigate multiple software applications simultaneously.

Excellent communication skills, both verbal and written.

Strong negotiation and problem-solving abilities.

Ability to remain calm and professional under pressure.

High level of attention to detail and accuracy.

Bilingual or multi-lingual skills are highly desirable.

Benefits Offered by Parker Staffing to Contract to Hire Employees:

Paid Sick/Safe Time (based on where allowable by law)

Medical benefits with multiple plan tiers and Telemedicine access

401K with matching contributions

Holiday pay

Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.