It Specialist Intermediate

Job Listings Back to Job Listings Contract Westbrook, Maine Location: Westbrook, Maine Type: Contract Job #20991 Software Asset Management (SAM) Analyst | Westbrook, ME | We’re seeking a Software Asset Management (SAM) Analyst for a local opportunity in Westbrook, Maine, supporting enterprise Software Asset Management, ServiceNow ITSM, software licensing, software governance, application portfolio management, and IT operations initiatives. This role is ideal for a SAM Analyst, Software Licensing Analyst, IT Asset Management Analyst, ServiceNow Analyst, or IT Service Management professional who enjoys improving processes, supporting end users, managing software requests, and ensuring software assets are governed effectively across the organization. If you're detail-oriented, highly organized, and thrive in a fast-paced IT environment, this is an opportunity to play a key role in helping the business make informed software and technology decisions. Top Skills Needed Software Asset Management (SAM) ServiceNow ITSM Software Licensing & Entitlements Software Governance IT Operations Application Portfolio Management Software Catalog Management Data Analysis & Validation What You'll Do As a Software Asset Management Analyst, you'll support the day-to-day processes that help ensure software assets are managed efficiently, requests are handled effectively, and governance standards are maintained across the enterprise. Responsibilities Review software application requests to ensure alignment with enterprise standards and approved technologies Manage and respond to ServiceNow tickets related to software requests, access requests, licensing inquiries, and SAM processes Support software governance activities, including intake, evaluation, approval routing, and tracking of software requests Assist with the development, maintenance, and continuous improvement of the enterprise software catalog Analyze and validate software-related data to support operational decision-making and compliance efforts Collaborate with technical teams, stakeholders, and end users to provide timely and accurate support Help improve Software Asset Management processes, workflows, and tools Maintain accurate documentation and ensure software requests are processed in accordance with established procedures Support software lifecycle management and application governance initiatives Qualifications Required Bachelor's degree or an equivalent combination of education and relevant experience 2-5 years of experience in Software Asset Management, IT Service Management, IT Asset Management, or a related IT operations role Experience working within ServiceNow ITSM Exposure to software governance, software asset management, or application portfolio management processes Familiarity with software licensing concepts, software contracts, entitlements, and software compliance practices Strong attention to detail with the ability to analyze, validate, and interpret data Excellent organizational and time management skills Ability to prioritize multiple requests and meet deadlines in a fast-paced environment Strong verbal and written communication skills Ability to work independently while collaborating effectively across teams Preferred Experience supporting enterprise Software Asset Management programs Knowledge of software request and approval workflows Experience maintaining software catalogs or application inventories Continuous improvement mindset with a focus on operational excellence Why This Opportunity Stands Out Competitive pay of $30.00-$33.33 per hour depending on your experience and expertise Full time opportunity, offering flexibility while supporting a large-scale enterprise technology environment Gain valuable experience in the growing field of Software Asset Management (SAM), an increasingly important function within modern IT organizations Work extensively with ServiceNow ITSM, software governance processes, software licensing, and application portfolio management Collaborate with stakeholders across IT and the business, building skills that translate across multiple technology disciplines Play a direct role in improving software request workflows, governance standards, and operational efficiency Develop highly transferable experience that can open doors to future opportunities in IT Asset Management, Software Asset Management, IT Service Management (ITSM), Software Licensing, and IT Operations Join a team where your attention to detail, analytical mindset, and process-focused approach will have a visible impact from day one Apply Confidentially ProSearch is conducting this search on behalf of our client. If you're a Software Asset Management Analyst, SAM Analyst, IT Asset Management Analyst, Software Licensing Analyst, ServiceNow Analyst, IT Operations Analyst, or ITSM professional, we'd welcome the opportunity to connect with you. Whether you're actively searching for your next role or simply open to hearing about a strong opportunity in Westbrook, Maine, all inquiries will be handled with complete confidentiality. If you're looking for a position where you can expand your expertise, contribute to meaningful IT initiatives, and make an impact from day one, apply today and start a confidential conversation with ProSearch. Salary Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed. Equal Opportunity Statement ProSearch is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to legally protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications. #LI-DNI Apply to: IT Specialist – Intermediate – 2