Enterprise Network Support Engineer
Hirewell
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Chicago, IL · Posted October 15, 2026
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November 2026
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How AI is used in this kind of work
Among computer network support specialists, AI is already used for some of the tasks. Measured exposure for computer network support specialists: 29% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
Enterprise Network Support Engineer
Location: Chicago, IL (on-site 4 days per week)
Type: Full-time
About the Company
Our client is a fast-growing global technology company that designs networking, security, and smart building products for businesses, homes, and service providers worldwide. Their Chicago support team works directly with customers and with the engineers who build the products.
About the Role
This senior support role serves the company’s enterprise customers. You’ll own complex, escalated cases from start to finish, advise customers on network design and best practices, and bring what you learn in the field back to engineering and product teams. You’ll also get early hands-on time with new products before they launch.
What You’ll Do
Act as the primary technical contact for enterprise customers by phone and email
Take full ownership of escalated, high-priority cases and see them through to resolution
Lead in-depth troubleshooting of complex, multi-layered network issues and develop workarounds
Advise customers on architecture, configuration, and best practices
Reproduce and document product defects and usability problems
Partner with engineering, QA, and product teams to turn customer feedback into product improvements
Evaluate new products before release and stay current on industry standards
What We’re Looking For
5+ years of hands-on networking experience in enterprise environments
Expert knowledge of routing, switching, network security, and VPN technologies
Deep understanding of protocols such as TCP/IP, BGP, OSPF, and WireGuard
Proficiency with Linux-based systems
A proven ability to diagnose difficult issues independently and walk customers through advanced troubleshooting
Comfort managing several high-priority cases at once
Excellent written and verbal communication
Education
Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent experience
Industry certifications such as CCNP are a plus
Benefits
Fully paid medical, dental, and vision insurance
401k with company contribution
Unlimited PTO
Equipment provided for a personal home lab