Customer Support Manager
Campfire
New York · $100k–$140k a year · Posted February 2, 2026
Just laid off? Start here: a plan for the first weeks
See every open role at Campfire
More in New York job market · Technology & Software · Customer Success jobs
More roles at Campfire
- Director, Engineering · San Francisco, CA
- Chief Information Security Officer · San Francisco, CA
- Product Manager · San Francisco, CA
- Business Operations Manager · San Francisco, CA
- Tech Partnerships Lead · San Francisco, CA
- SDR Manager
Similar jobs
- Office Manager (New York City) · Nous Research · New York, NY
- Office Coordinator, NYC (Contract) · Suno · New York, NY
- Office Manager, NYC · E.L.F. Beauty · New York, NY
- Manager II, Customer Support · Pinterest · NY
- Manager, Customer Enablement - Figma Weave (New York, United States) · Figma · New York, NY
- Full Time Customer Service Manager Buffalo North Dist · Northeast Grocery · Lockport, NY
Customer Success jobs in the rankings
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
Among first-line supervisors of office and administrative support workers, AI is already used for some of the tasks. Measured exposure for first-line supervisors of office and administrative support workers: 19% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
Say which you have and which you want to build. We use it to match you to jobs like this one.
About the job
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.
This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.
KEY RESPONSIBILITIES
CUSTOMER SUPPORT DELIVERY
- Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
- Manage daily support tickets and customer inquiries across email, chat, and other support channels
- Troubleshoot ERP workflows, accounting data issues, and product functionality
- Proactively follow up to ensure full issue resolution and high customer satisfaction
- Document recurring issues, best practices, and solutions in internal knowledge bases
CUSTOMER EXPERIENCE & RETENTION
- Build trusted relationships with customers by providing thoughtful, high-quality support
- Monitor customer health, sentiment, and recurring issues that could impact retention
- Identify trends in support requests and flag risks, product gaps, and improvement opportunities
- Partner closely with Customer Success to ensure seamless knowledge transfer
CROSS-FUNCTIONAL COLLABORATION
- Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
- Provide structured feedback on product usability, workflows, and feature gaps
- Contribute to product improvements by representing the voice of the customer
PROCESS, PLAYBOOKS & SELF-SERVICE
- Help build and improve support playbooks, workflows, and documentation
- Create and maintain help articles, internal guides, and customer-facing knowledge base content
- Support self-service initiatives including FAQs, tutorials, and in-product guidance
EXPERIENCE & QUALIFICATIONS
- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
- Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to quickly learn new software platforms
- Comfort troubleshooting accounting data, financial workflows, and system integrations
- Bachelor’s degree or equivalent practical experience
PERSONAL ATTRIBUTES
- Customer-first mindset with strong empathy and ownership
- Highly organized with excellent attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Clear, thoughtful communicator with strong written and verbal skills
- Growth mindset with interest in mentoring and future leadership development