Product Operations Manager
Surge AI
Remote (US) · Posted July 13, 2026
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Product jobs in the rankings
Rankings about product jobs
- Best cities for product jobs #1 New York (738 openings)
- Best cities for product pay after cost of living #1 Santa Clara ($224k)
- Most requested AI skills in product jobs #1 AI product management (17.9%)
- AI tools named most often in product jobs #1 Claude (3.2%)
- Employers with the most product jobs #1 Amazon (356 roles)
How AI is used in this kind of work
Among marketing managers, AI is already used for a large share of the tasks. Measured exposure for marketing managers: 32% (high).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
ABOUT US
Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.
Surge was founded by engineers and researchers who dreamed of building the next generation of AI. Our platform powers the most capable models in the world, in partnership with the AI models you use every day.
At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.
THE ROLE
As a Product Operations Manager at Surge, you'll play a critical role in optimizing the systems and processes that support our product development and delivery. You'll work closely with cross-functional teams, ensuring smooth coordination between product, engineering, and operations. This is an ideal role for someone who thrives in fast-paced environments and is adept at solving complex operational challenges to drive product success.
WHAT YOU’LL DO
- Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions.
- Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions.
- Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement.
- Manage internal and external communication around product updates, resolving any operational roadblocks that arise.
- Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams.
WHAT WE’RE LOOKING FOR
- Strong analytical skills with a focus on improving operational efficiencies and product delivery.
- Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams.
- Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps.
- Interest in AI/ML systems is a plus, but not required.