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The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS) is recruiting for two (2) IT Project Specialist, to function as Senior Programmer Analysts, who will: • Work with ITS staff (managers, Senior Programmers, Support Staff, Product Managers) to plan program code implementation, enhancements and changes to the IVRS systems. • Conduct research, develop advanced technology solutions, and provide solutions throughout the entire lifecycle of the IVRS applications. • Perform complex information technology project work on the IVRS Management system that delivers usable software and technology solutions using automated voice software. • Oversee, plan, manage and coordinate complex projects from initiation to completion, including defining project scope, creating and updating projects plans and work breakdown structures, scheduling project deliverables, goals and milestones. • Identify and manage IT project risk, determine resource needs, obtain signoff on project deliverables, use experience IVRS NICE CXOne or similar platform. • Provide day-to-day oversight and leadership of various software development lifecycles including design, coding, testing, implementation and maintenance of the legacy IVRS infrastructure. • Contribute to functional design, prepare documents for the general design solution that meets the system security requirements and build and deploy applications using the Web Based application tools and IVRS Telephony build in tools; conduct User Acceptance Testing (UAT) and documentation of test cases. • Perform software unit integration and acceptance testing, design reports, audit trails/logs and security mechanisms to ensure proper and safe operations using available tools such as but not limited to: Oracle, SQL, XML, .NET. Hours/Shift: 9am-5pm