IT Relationship Manager

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Job Title: IT Relationship Manager

Department: OCIO | Customer Solutions

The IT Relationship Manager (IT RM) serves as a strategic partner, trusted advisor, and primary liaison bridging the Office of Technology and Digital Innovation (OTDI) with partner units across Ohio State. Accountable for the overall customer experience and the strategic success of their assigned portfolio, the IT RM aligns business and academic priorities with OTDI services and technology capabilities to create lasting value. Navigating a complex IT portfolio requires a functional understanding of technology and operational fluency but true success in this role hinges on the intangible strengths of strong interpersonal skills and a genuine commitment to cultivating long-term partnerships. By breaking down organizational silos and advocating transparently for partner needs, the IT RM shapes demand, increases service adoption, contributes to project success, drives financial stewardship and fosters collaborative technology solutions that directly advances the broader Ohio State mission.

Required Education and Experience:

• Bachelor’s degree or equivalent experience. Four years of experience in IT service management, business relationship management or related field

Desired Education and Experience:

• More than four years of experience in IT service management, business relationship management or related field

• Strong communication and interpersonal skills

• Knowledge of IT service management frameworks

• Project management experience

• Strategic thinking and problem-solving abilities

Additional Information:

The salary range for this position is $89,200 – $91,300 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Sub-function: Relationship Management

Career Band: Specialized

Career Level: S3

Location: Mount Hall (0311)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.