The Senior Surety Client Manager supports Producers and Account Executives in all prospecting and account management initiatives related to surety and insurance client’s accounts with surety needs within in a small team environment.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Manage day-to-day needs for clients, including bond requests, billing issues, bond reports

Responsible for requesting periodic informational updates, analyzing them and then communicating data to underwriters

Responds to clients’ needs and questions relating to account bond program, project limits and specific project opportunities

Communicates with underwriters on status of account or individual bond approvals

Issues original bonds as needed

Works with the surety team to develop appropriate carrier submissions and may present final proposals to prospects

Gather information from prospective clients, completing high level bond reviews and assisting in the resolve of carrier and client accounting, billing and collections issues

Demonstrate ability to effectively communicate with internal and external clients/peers/sureties

Support other surety staff as needed or assigned

Attend client meetings as required

The Requirements

P&C licensed

Minimum – 5-7 years of relevant working experience in a Surety environment

Insurance related and other professional designations highly desirable

Possesses effective verbal and written communication skills

Possesses excellent interpersonal skills

Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities

Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment

Strong decision-making capabilities

Must be results oriented

Ability to provide superior customer service to the client and the sureties

Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines

Ability to learn and utilize EPIC

Willingness to participate in surety industry events

Independently carry out specific assignments and tasks

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets