Customer Success / Account Manager
Hirepluto
New York, NY · $100k–$130k a year · Posted October 13, 2026
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Where New York, NY ranks
Where New York, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for operations jobs1,429 openings · of 100
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Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
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How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
Location: New York, NY
Work Model: Hybrid (in-office preferred), ~25% travel
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE
About the Company
Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion. The company went from zero to seven figures in revenue in under a year and is on track for rapid growth. It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.
The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
Build the customer success function and playbook from the ground up.
Drive expansion revenue through upsell and cross-sell.
Partner with sales, product, and leadership to deliver strong customer outcomes.
Travel to customers as needed (approximately 25% of the time).
Requirements
2-4 years in customer success, account management, or another revenue-oriented role.
Strong commercial instincts with a track record of expansion and NRR.
Builder mentality with experience creating processes from scratch.
Comfortable with approximately 25% travel.
Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
Able to work in a hybrid model from New York, NY.